500 SIGNING BONUS - Lead Hospitality & Front Desk Professional at The Woodhouse Day Spa - Walnut Creek

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Signing bonus
• 401(k)

About Woodhouse Spa:
Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care.
Offering signature massages, facials, body treatments, rituals and more, they provide guests a
holistic approach to wellness that lasts long after they leave the spa. With 86 locations
nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an
unparalleled spa experience that focuses on total well-being. For more information visit them at
woodhousespas.com.

Classification: Full-Time | Non-Exempt
Schedule: SundayThursday
Reports to: Spa Director

As the Lead Hospitality & Front Desk Professional, you are the heart of the guest experience and a vital leader of our front-of-house team. You serve as the first and last impression for every guest, while also supporting, guiding, and mentoring the Hospitality Team to ensure smooth daily operations.

You lead by example providing exceptional service, solving problems before they happen, and helping create an environment that reflects the calm, care, and professionalism of the Woodhouse brand.

Primary Responsibilities:

• Be a steward of the Woodhouse brand and guest experience standards

• Drive and support the front desk team in achieving monthly spa concierge sales goals while consistently meeting individual performance targets for service upgrades and retail sales.
  
  
• Lead the front desk and hospitality team with professionalism and warmth
  
  
• Support daily spa operations and team scheduling, including managing call-outs and appointment adjustments
  
  
• Ensure all hospitality policies and procedures are up to date and followed
  
  
• Place weekly supply orders and manage inventory receiving and tracking
  
  
• Assign daily responsibilities and guide front desk associates during downtime
  
  
• Review sales goals and daily plans with the team each morning
  
  
• Assist with guest concerns or escalations, delivering solutions with empathy
  
  
• Collaborate with managers to onboard and train new hospitality team members
  
  
• Track and post weekly team performance feedback via Slack
  
  
• Support spa events, trainings, and promotions as needed
  
  
• Oversee hourly checks of spa amenities and assign cleaning tasks accordingly
  
  
• Distribute daily gratuities to spa professionals
  
  
• Provide thoughtful guest touches and personalized service remembering preferences, offering warm neck wraps, or noting special occasions
  
  
• Suggest one quarterly improvement idea to enhance the guest experience
  
  

Qualifications:

• 3+ years of guest service experience required (4+ years preferred)
  
  
• Leadership or supervisory experience in a guest-facing role preferred
  
  
• Highly organized with strong attention to detail
  
  
• Comfortable with computers and point-of-sale systems
  
  
• Strong communication and conflict-resolution skills
  
  
• Ability to multitask and lead in a fast-paced, team-oriented environment
  
  
• Proficiency in English (reading, writing, verbal)
  
  
• High school diploma or equivalent required
  
  
• Previous experience with Meevo a plus
  
  

Physical Demands:

• Ability to stand, walk, bend, and reach for extended periods
  
  
• Ability to lift up to 40 lbs
  
  
• Must be able to work regular, consistent hours and some holidays
  
  
• Must be able to interact positively with guests, managers, and team members
  
  
• Ability to remain calm and focused under pressure