Academic Online Bookstore Manager at InsideHigherEd

The Academic Online Bookstore Manager will manage the adoption of curriculum and digital assets that are used in Excelsior courses and lead the review of adopted materials on a trimester basis. The Bookstore Manager will act as the university’s liaison with the bookstore vendor, publishers, and students. The successful candidate will be a stakeholder in the course development process and offer strategies for material adoption to the team.

ESSENTIAL DUTIES AND RESPONSIBILITIES, including but not limited to:

• Manages the vendor relationship between the bookstore and the institution.
• Generates the term-to-term bookstore calendar to align with the adoption process.
• Engages in faculty outreach targeting courses during the adoption cycle.
• Reviews adoptions for compliance and quality assurance.
• Collects, edits, confirms, and enters faculty adoptions into the bookstore platform.
• Identifies and communicates Zero Textbook Courses (ZTC) on the bookstore site.
• Evaluates the bookstore messaging for clarity, concise, correct, and completeness.
• Monitors the course materials inventory on the bookstore site.
• Creates and reports bookstore metrics for continuous improvement.
• Conducts regular assessments using metrics and stakeholder feedback to reveal the efficiency, effectiveness, and impact of current practices and utilization of available resources.
• Prepares and delivers regular reports on price analysis, adoption rates, ZTC, open orders, and customer service metrics to stakeholders.
• Develops, implements, and manages the outreach for all bookstore communications across the university.
• Oversees the MyExcelsior bookstore student portal.
• Resolves all issues regarding book vouchers, VA benefits, open orders, and access issues.
• Monitoring security of bookstore platform (FAST) access.

QUALIFICATIONS

• A Bachelor's degree from a regionally accredited college/university
• To perform this job successfully, an individual must be able and willing to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• Knowledge of academic bookstore platforms and operations.
• Awareness of current and emerging trends, issues, standards, systems, and best practices in bookstore management, digital collections, institutional repositories, publishing, OER, open education, affordable course content with expertise in one of these areas.
• Outstanding organizational skills, including attention to detail, time management, and ability to develop efficient workflows.
• Strong leadership experience coordinating work across administrative and academic departments, preferably within a college or university setting
• Ability to work collaboratively with remote and face-to-face colleagues.
• Ability to adapt to change and learn new procedures and technologies.
• Ability to excel in a changing and dynamic university environment.
• Experience with relationship and community building as well as a strong service orientation.

Preferred Qualifications

• 3-5 years of experience in bookstore operations
• Master’s degree
• Experience with Monday.com

The hiring salary range for this position is $63,000.00 - $66,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting Application Information

If you have problems with online submission, please call 518-608-8238.

Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance. Interested candidates should submit a letter of application, resume, and the names of three professional references. Please submit requested information by clicking the Apply Now button on this page.

Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic.

AA/EOE/ADA

Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic.