Administrative Assistant I - IT Helpdesk/Switchboard at Kilgore College

Position Summary:

The position reports to the Dean of Instructional Technology and Support, to provide telephone and online technical support to students and employees taking online classes or accessing Kilgore College online services. Technicians will work in an open computer lab for 36 hours a week.

Position responsibilities:

• Serves as a Help Desk / Switchboard Assistant
• Assists students, visitors, and staff
• Assist with password resets and troubleshooting devices
• Other duties as assigned

• Ability to use internet tools, Microsoft Office, and Blackboard Platform Ability to handle tech support calls in a courteous manner
• High School Diploma
• Ability to interact with persons online, on the telephone, and in person
• Dependable and trustworthy
• Working knowledge of computer applications, including Microsoft Word, Outlook, and Excel; 
• Excellent written and verbal communication skills
• Must be self-motivated and detail oriented. 

• 0 Full-Time Direct Reports    0 Part-Time Direct Reports

• Work is normally performed in a typical interior/office and classroom environment.
• No or very limited physical effort required; however, the employee must occasionally lift and/or move up to 30 pounds.
• No or very limited exposure to physical risk.

Benefits and Perks:

• 36-hour work week for a healthy work life balance as well generous paid leave time.
• Health, life, and income protection insurance are provided.
• An excellent retirement program through the Teacher Retirement System.
• Full Time employees have free use of the college’s recreational/fitness facilities.
• Full Time employees are eligible for the Public Student Loan Forgiveness (PLSF) after 10 years of service.
• Tuition scholarships are for the employee and dependents. 
• Compensation for this 12-month position is $31,378.

Kilgore College does not participate in the federal Social Security program. 

All full-time positions are located in Kilgore, TX. No fully work from home positions are available at this time. All employees must be available to physically present to work on the Kilgore, TX or Longview, TX Campus. Some Part-Time and Adjunct positions may be offsite but the candidate MUST live in the State of Texas.

Kilgore College is a two-year, comprehensive public community college with a campus in Kilgore and an extension center in Longview, Texas. With approximately 7,000 students, Kilgore College is a student-centered institution characterized by excellence in teaching and quality learning opportunities. Kilgore College is focused on continually improving their students’ holistic experience leading them to success in life while improving access to higher education and partnering with those who advance the vision of a stronger community culturally, socially and economically.

Vision Statement: We commit to be the higher education institution of choice in Northeast Texas.

Positions will remain open until filled. Some Adjunct and Part-Time teaching positions may remain open perpetually as the need for part time instructors fluctuates with student enrollment. Teaching positions will be required to submit official transcripts upon an offer of employment. An offer of employment will be contingent upon passing a background check. Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity within three (3) days of being hired. Failure to submit proof within the required time shall result in immediate employment termination. All position appointments are subject to approval by the college's Board of Trustees.

This description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. Kilgore College reserves the right to add, change, amend, or delete portions of this job description at any time, with or with notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by Kilgore College at its discretion to enable individuals with disabilities to perform the essential functions.

Kilgore College is an equal opportunity institution and does not discriminate on the basis of sex, race, color, religion, age, national origin, disability in violation of Section 504 of the Rehabilitation Act or 34 C.F.R. Part 104, veteran’s status or genetic information in its educational programs, employment policies or activities.

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Employee Rights and Responsibilities Under the Family and Medical Leave Act

All positions are considered security-sensitive and subject to a background check pre-employment.

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