Administrative / Shipping Specialist 2nd shift at Express Employment

Top Job

Located in Cleveland, OH

Salary: $16 an hour

Administrative / Shipping Specialist - 2nd Shift

(Full-Time | Temp-to-Hire)

Location: Brooklyn Heights, OH
Schedule: Monday-Friday | 3:00 PM - 11:30 PM
Training: 1st Shift Training Provided
Pay: $16.50 per hour
Type: Full-Time | Temp-to-Hire

About the Opportunity

A respected company in the Brooklyn Heights area is seeking a dependable and detail-oriented Customer Service Representative to join their growing team. This position plays a key role in providing exceptional customer service, managing sensitive documentation, and coordinating logistics with professionalism and care.

If you're highly organized, thrive in a fast-paced environment, and have strong communication skills, this is a great opportunity to build a long-term administrative career.

Key Responsibilities

• Answer incoming calls promptly (within two rings) and identify caller needs.
• Communicate clearly and professionally with customers, representatives, airlines, and vendors.
• Inform customers of available services and accurately determine pricing.
• Negotiate pricing with vendors and ensure accurate documentation of all transactions.
• Prepare, proofread, and process legal and administrative documents.
• Maintain detailed and accurate case notes in company software.
• Read, address, and distribute emails and faxes promptly.
• Book airline flights for human remains and coordinate logistics.
• Track the status of certified death certificates and communicate updates.
• Make follow-up customer service calls to ensure satisfaction and resolution.
• Maintain professional communication across all shifts and departments.
• Ensure filing, cleaning, and general office organization is maintained.
• Verify that all remains (human and pet) are properly identified, tagged, and released per procedure.
• Greet and assist local visitors and families with compassion and professionalism.
• Assist with cremation intake and help pet families during the bereavement process.
• Support business growth through excellent service and teamwork.
• If assigned as a lead, coordinate shift assignments and manage team schedules.
• Perform other duties as assigned while maintaining a team-oriented attitude.

Qualifications & Abilities

• High School Diploma or GED required.
• 2-3 years of customer service experience (call center, administrative, or office environment preferred).
• Strong attendance and reliability record.
• Excellent phone etiquette and professional demeanor.
• Ability to multi-task and make quick, confident decisions.
• Capable of handling stressful or sensitive situations with tact and empathy.
• Strong computer literacy and accurate data entry skills.
• Excellent listening, problem-solving, and teamwork abilities.
• Able to handle employee or customer conflicts constructively.
• Must be able to lift up to 30 lbs and climb two flights of stairs.
• Willingness to work overtime as needed.

Why You'll Love This Role

• Consistent Monday-Friday schedule with 2nd shift hours.
• Full-time, stable opportunity with potential for long-term hire.
• Meaningful work that supports families and community members.
• Supportive, professional team environment.

How to Apply

Call our office: (216) 459-2800
Send your resume to: [email protected]
Apply online: expresspros.com/parmaoh

#3152LI

Express Office: Parma (Cleveland Metro)

5348 Broadview Road

Parma, OH 44134