Administrative Support Associate at InsideHigherEd

S3039

002598

Administrative Support Associate

Administrative Support Associate

Staff

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

The mission of the Department of Information Systems and Supply Chain Management is to provide high-quality programs in information systems and supply chain management. We achieve this through the integration of quality education with relevant research and professional service for industry and academia. This endeavor produces principled leaders and exceptional problem solvers with an innovative mindset and a commitment to improve and sustain organizations in a global environment and the communities in which they live.

As the administrative assistant for the Department of Information Systems & Supply Chain Management, this position’s primary customers include a Department Head, twenty full-time faculty members, and the department’s current and prospective students. Key responsibilities of the position include:

• Manage the department’s budgets and financial processes
• Facilitate personnel actions
• Provide office and programmatic support
• Generate reports to inform leadership decisions
• Maintain department records
• Student employee supervision
• Other duties as assigned.

HIGH SCHOOL DIPLOMA OR EQUIVALENCY; OR DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

For consideration, candidates should upload:

• Cover letter, not to exceed one page, detailing qualifications as they relate to this position.
• Resume
• List of references

• Name
• Company Name
• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

$39,615 - $40,747

Info Sys and Supply Chn Mngmt - 11806

8 A.M. - 5 P.M., M-F

12

Administrative & Managerial

Administrative Support Associate

11/03/2025

11/17/2025

1.000

Non-Exempt

Budget and Financial Processes

• Under the direction of the Department Head, manage department funds, including state, tuition differential, non-state, and any C&G awards. The Employee shall be sure to follow all applicable policies on allowable use and records retention.
• Facilitate the expenditure of funds through navigating UNCG Procurement and Accounts Payable processes. Examples of duties include, but are not limited to: processing invoices for payment, generating purchase orders, submitting orders through UNCG’s SpartanMart, initiating employee reimbursements (travel and other expenses), issuing payments via PCard, etc.
• Reconcile expenditures monthly using Genie, Banner, and Emburse Chrome River.
• Provide accurate reporting on fund balances and utilization for the Department Head, as requested.
• Serve as a content expert for the department, advising the Department Head and faculty on policies and best practices for spending departmental resources.

Personnel Processes

• Initiate personnel actions in the prescribed formats (EPAF, PD7, or SpartanTalent Hiring Proposal). Activities include processing new hires, appointments for part-time faculty, hiring graduate assistants, and initiating faculty add pays.
• Assist with Annual Review and Promotion & Tenure by collecting and uploading necessary documentation on behalf of faculty and department committees.
• Facilitate faculty searches. Duties include providing administrative support to the search committee, assisting with candidate visits, collecting hiring documents, and providing onboarding guidance for new hires.
• Serve as liaison to the Dean’s Office for faculty immigration support (H-1B and permanent residency processes).
• Serve as department time keeper for monthly time entry.
• Maintain department personnel records in compliance with retention policies.

Department Academic Support

• Submit appropriate course scheduling for each semester with knowledge of faculty workloads and the number of student seats needed for both online and face-to-face sections, adhering to deadlines given by the Registrar’s Office.
• Using Web Focus, pull reports on student information, enrollment, and graduation for the department.
• Assist with curriculum changes by submitting documentation in the Courseleaf Catalog and Curriculum Management System.

Graduate Program Support

Assist the PhD Program Director and the MSITM Program Director with the following administrative duties:

• Maintain records on funding provided by the Graduate School and Dean’s Office for graduate student stipends and tuition support.
• Manage PhD student files, and serve as liaison to the Graduate School by preparing and submitting required forms as doctoral milestones are reached.
• Update PhD student Plans of Study in consultation with the GPD.
• Assist GPD with monitoring the Slate Application System for graduate applications and scheduling interviews.

General Office Support

• Facilitate department meetings and events. Activities include event logistics and taking minutes, as applicable.
• Field inquiries from prospective or current students, providing accurate and useful information on department programs or redirecting if necessary.
• Maintain the department website using WordPress. Includes updating the faculty directory and syllabi directory each semester.
• Provide supervision to graduate assistants.
• Other support duties, as assigned.

Communication- Verbal

• Applies knowledge of programs, policies, and procedures to interpret and communicate information to meet the specific needs of staff and clients.
• Demonstrates the ability to work with confidential and sensitive information.

Advanced

Communication- Written

• Composes written communication with guidance using standard formats.
• Composes correspondence involving program or operational procedures independently from general instructions or brief summaries.

Journey

Office Technology

• Selects, understands, and fully applies features of a variety of software programs, machines, or office equipment that will produce the desired results.

Journey

Work Coordination

• Facilitates the flow of work throughout a dynamic work unit.
• Coordinates and directs the office support activities and manages a wide variety of records, reports, and files.
• May develop new processes or procedures relevant to the support needs of the office.

Advanced

Knowledge- Problem Solving

• Applies substantive knowledge of program policies and procedures that affect operations.
• Applies program knowledge to client situations; applies knowledge of program content and services in the analysis of information and decision-making.

Advanced

Information/Records Administration

• Utilizes, reconciles, and manipulates data for management reports from different internal and external sources.
• Applies an understanding of the information in order to extrapolate key data elements.

Advanced

Budgeting

• Acquire and apply knowledge of policies, procedures, and campus resources in order to complete budget forms.
• Monitors and reconciles departmental or program budgets and tracks travel and office expenditures.

Contributing

Hand Movement-Repetitive Motions - F, Reading - F, Writing - F, Vision-Preparing/Analyzing figures - F, Hearing - O, Talking - O

Inside - C