Administrative Support Associate at InsideHigherEd

S3043

014431

Administrative Support Associate

Administrative Support Associate

Staff

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Consumer, Apparel, and Retail Studies is one of six academic departments in the Bryan School of Business and Economics. The department provides academic and administrative support to 200 students, 8 faculty, prospective students and visitors. The undergraduate and graduate programs are designed to educate and prepare students for careers in the global apparel and retailing industries.

Located in the Department of Consumer, Apparel, and Retail Studies, this position will primarily provide clerical/secretarial support for the undergraduate and graduate programs, website, digital marketing and communications maintenance, student records maintenance, and student recruitment. Duties performed are varied and include:

• Coordinating undergraduate student advising.
• Graduate program admissions and enrollment.
• Maintaining student records and electronic databases.
• Maintaining departmental website and social media.
• Scheduling and hosting prospective student visits and communicating program information.
• Assisting faculty/staff with routine duties, events, and special projects.
• Assist Office Manager with departmental duties as needed.

HIGH SCHOOL DIPLOMA OR EQUIVALENCY; OR DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

For consideration, candidates should upload:

• Cover letter
• Resume
• List of references

• Name
• Company Name
• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

$33,540 - $35,000

Consumer Apparel-Retail Stds - 12404

8 A.M. - 5 P.M., Monday - Friday

12

Administrative & Managerial

Administrative Support Associate

11/11/2025

12/01/2025

1.000

Non-Exempt

Serving as Primary Graduate Program Resource

• Serves as application coordinator for graduate admissions.
• Processing graduate application files.
• Maintaining tracking system for all applications from receipt to decision completion.
• Responding to application related questions.
• Entering graduate data into electronic database for data storage.
• Initiating personnel actions for hiring and terminating graduate assistantships.
• Recording and distributing minutes.
• Referring students to other resources.
• Accessing student records in order to communicate information to other offices.
• Maintaining confidentiality of graduate records and application status.

Providing Customer Service

• Receiving visitors and callers at a reception desk with moderate volume and activity.
• Communicating program information to prospective students in a thorough, enthusiastic manner.
• Assigning student employees tasks.
• Referring students to appropriate campus resources.
• Distributing and receiving forms and flyers.
• Interacting positively and professionally with customers.
• Assisting faculty/staff with routine duties, events, and special projects.
• Resolving customer problems by reliance on program knowledge and/or consulting with office manager.
• Routinely calling Help Desk to resolve technical problems.
• Providing authorized employee access to facilities; Receiving and distributing packages and mail correspondence.

Providing Support for Undergraduate Programs Advising

• Serves as a resource for departmental undergraduate advising.
• Establishing and maintaining organizational processes and procedures.
• Maintaining student advising records.
• Referring students to other resources.
• Maintaining confidentiality of student records.
• Accessing student records in order to communicate information to department head, advisors and faculty.

Using Technology, Software, and Equipment to View, Enter, Modify, or Copy Data

• Entering information into a department database using Excel.
• Retrieving student information from university databases.
• Maintaining student filing systems.
• Disposing of expired records.
• Maintaining student electronic list serves, graduate listings, and alumni contact information.
• Accessing student data in Banner for verification.
• Generating and compiling reports.

Creating and Maintaining Program Related Digital Marketing and Communications

• Creating webpages.
• Providing access links for web users.
• Importing attachment files for user accessibility; Implementing ADA compliance standards.
• Updating and maintaining adequate and accurate department website content.
• Updating department Twitter (X), Instagram, Facebook and LinkedIn accounts.
• Employing social media appropriately to share details about department activities, events and accomplishments.
• Checking department e-mail and responding to departmental inquiries.
• Storing electronic media.
• Engaging in internet research.

Using Technology to Draft, Create, and Modify Documents

• Preparing documents for publication using desktop publishing.
• Word processing correspondence.
• Scanning documents.
• Compiling information for reports or mailings.
• Copying and collating documents.
• Independently creating announcements or flyers approved for general distribution.
• Handling technical problems such as copier jams, fax transmissions, replacing printer/toner cartridges, etc.
• Creating and disseminating e-mail correspondence for a variety of purposes (such as student announcements, application deadlines, etc.)

Communication - Verbal

• Communicates routine and general information to staff, clients, and/or public about standard services, processes, and procedures using prescribed or established guidelines.

Contributing

Communication - Written

• Gathers readily available information from office records to draft e-mails, memos and other documents.
• Proofreads documents for grammar, spelling, punctuation, and basic formatting.
• Provides answers to requests for general information in written format.

Contributing

Office Technology

• Uses a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input and verify standard information.
• Operates and performs tasks to maintain equipment with a general understanding of its capabilities.

Contributing

Program Knowledge

• Uses general knowledge of program procedures, methods and practices to refer clients to resources.
• Understands general operation of functional unit, to include knowledge of staff and program responsibilities.

Contributing

Information/Records Administration

• Uses established filing and data systems, functions, and/or procedures.

Contributing

Hand Movement-Repetitive Motions - F, Reading - F, Writing - F, Vision-Preparing/Analyzing figures - F, Hearing - F, Talking - F, Standing - F, Sitting - C, Walking - F

Inside - C