Admission Advisor at InsideHigherEd

Department Summary

The Office of Undergraduate Admission supports UCLA undergraduate student enrollment goals through recruitment, admission, and yield practices consistent with the mission and values of the university. We seek to recruit and enroll high-achieving, talented students from diverse backgrounds from throughout California, the US, and abroad to both benefit from and contribute to one of the leading research universities in the world.
Position Summary

Under the direction of the Admission Services Manager, the Admission Advisor is responsible for delivering exceptional customer service through various communication channels, including in-person, phone, and email interactions. The role involves advising prospective and current students, parents, and the general public on UCLA freshmen and transfer admission requirements, policies, and processes. The Advisor will use sound professional judgment in evaluating and recommending applicants for admission, adhering to established guidelines. Occasional evening and weekend work is required. Additionally, the Advisor will represent UCLA at events, collaborate with campus partners, create and edit materials, stay informed on industry trends, and oversee the training and performance of student workers. Following established office procedures and policies, independently completes tasks. Receives formal and informal guidance from supervisor on a regular basis. Participates in regular updating and planning meetings in unit.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

Demonstrated experience using digital imaging system such as ImageNow. (Required)

1. Proven outstanding customer service skills and techniques. Skills in service orientation, active listening, and critical thinking. (Required)

2. Excellent verbal and written communication skills, interpersonal skills, multicultural competencies, and the ability to work with diverse populations. (Required)

3. Demonstrated ability to communicate clearly and effectively in person, through electronic media, and in writing, representing the University in a professional and accurate manner on often complex topics related to student academic preparation and University admission. (Required)

4. Demonstrated skills in working independently and following through on assignments with minimal direction. (Required)

5. Demonstrated skills in prioritizing assignments to complete work in a timely manner when there are changes in workload and competing deadlines. (Required)

6. Demonstrated skills in analyzing data, problems, situation, practices or procedures to define the problem or objective, identify relevant concerns or factors, and formulate logical and objective conclusions. (Required)

7. Demonstrated working knowledge of Undergraduate Admission office processes. (Preferred)

8. Detailed knowledge of the UC Application for Undergraduate Admission and UCLA admissions requirements. (Preferred)

9. Demonstrated interpersonal skills to establish and maintain cooperative working relationships with colleagues and other staff members. (Required)

10. Demonstrated written communication skills to prepare concise, logical, grammatically correct reports, correspondence, and operating policies and procedures. (Required)

11. Demonstrated oral communication skills to explain complex policies and procedures to constituents and personnel at various organizational levels. (Required)

12. Strong proficiency in Microsoft Office with emphasis in Word (creation of forms and tables, signs, labels), Excel (formulas, database function, spreadsheets, data sorts, mail merges, etc.), and Outlook (email). (Required)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree or equivalent combination of education and experience. (Required)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Schedule

Monday-Friday 8:00 a.m. to 5:00 p.m.
Union/Policy Covered

CX-Clerical & Allied Services
Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT512000-JC004723-PD168908