Airport Security Systems Assistant I at City of Atlanta

Duration: ( 6 months) Posting Expires: November 12, 2025 General Description and Classification Standards Provide assistance to customers, employees and visitors in a courteous and professional manner. Perform customer service by interacting with internal and external clients and assisting in finding resolutions for issues or concerns. Supervision Received Direction received is focused on accomplishing objectives that are outlined in airport security policy and procedures. Work with other staff with responsibility for completion of assigned tasks. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.May perform other duties as assigned. This position is responsible for issuing, activating, and deactivating access/identification badges. The agent will fingerprint applicant’s, enter data into the airport’s security access system database, issue access identification badges, coordinate computer-based security training for applicants, maintain application files, and process vehicle permits. Review access/identification badge applications and applicant documentation for completeness, accuracy and authenticity. Provide courteous, professional assistance to customers in person and/or by telephone answering questions, researching and responding to customer’s problems that arise in receiving airport credentialing services. Perform administrative tasks, i.e., statistical reports, data management updates, scanning documents and participate in security related projects as assigned. Familiarizes other security staff with procedures to carry out assignments. Decision Making Follows standardized security procedures and written instructions to accomplish assigned tasks.Report all issues that cannot be resolved within scope of work to supervisor and manager. Leadership Provided Provides occasional guidance and training as needed to other less experienced security staff. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully.It is not an exhaustive list. General knowledge of the operational and security procedures of the airport and the security access control system. Skills in using computers and other office equipment related to the fingerprint processing, security awareness training, and issuance of security identification media. Ability to plan, organize and carry out daily assignments and work activities. Persons applying must successfully demonstrate their ability to receive, retain and process sensitive/confidential information. Possess excellent customer service and data entry skills. Computer experience using Windows based systems required.