Amazon Connect Developer/ Architect at Diamond Pick

Role: Amazon Connect Developer/ Architect Location: Plano, TX Design and implement scalable contact center solutions using Amazon Connect and AWS services. § Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems. § Develop and optimize contact flows, IVR, and call routing strategies. § Integrate Amazon Connect with AWS services and automate workflows using Python . § Build and maintain real-time audio/video solutions with WebRTC for web. § Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers. § Ensure security and compliance with AWS best practices and regulatory standards. § Conduct interoperability testing, quality assurance, and performance optimization. § Integrate contact center platforms with ServiceNow CRM for seamless workflow. § Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations. § Monitor and analyze metrics, reports, and dashboards to improve operations. § Create technical documentation and architectural diagrams. § Train and support stakeholders on system usage and best practices. § Collaborate with IT, operations, and business teams to deliver effective solutions.