Appointment Setter at Leaf Home

Meet Leaf Home. We turn complex home improvementprojects and endless to-dos into achievements. With more than 50%of homeowners worried about the cost and effort of homemaintenance, we deliver remarkable, end-to-end experiences. And getthe job done right, at every step. Bringing innovative products,the best people, and the highest standards to everyproject. 

Trusted by more than 1 millionhomeowners across the US and Canada, we are America’s largestdirect-to-consumer full-service provider of branded home servicesand products. Our products, including the patented LeafFiltergutter protection system, have earned numerous awards andrecognition from Good Housekeeping, Qualified Remodeler, Angi,Consumer Reports, This Old House, and other consumer reviewplatforms. 

We are powered by extraordinarypeople. Our innovative products and reliable services are deliveredwith convenience, excellence, and quality through 250+ regionalsales and installation offices and comprehensive field supportoffices in New York and Hudson, Ohio. We’re proud to say we’ve beenconsistently named one of the fastest-growing private companies byInc. 5000 and recognized as a top employer nationally. The benefitsof working at Leaf Home are wide-ranging andinclude: 

Industry-best compensationpackages | Fully paid health, dental, and vision insurance |401k with company match | Paid time off including paid parentalleave | Individualized career development programs | On-demandlunch program | Childcare assistance | Free gym membership |Employee assistance programs, including legal, financial planning,and counseling | Employee discount marketplace | Employee ResourceGroups such as VetConnect, DEI Committee, Women’s Committee.

PositionSummary: Our outbound Appointment Setter isresponsible for speaking with potential customers regarding theirproduct needs and scheduling the customer for an in-home salesconsultation.

Essential Duties andResponsibilities:

• Initiate outbound calls for customerleads generated from the canvassingteam.

• Review informationprovided by customers to confirm accuracy, and determineavailability for in-home salesconsultation.

• Overcomeobjections from potential customers regarding scheduling, cost,etc. to schedule sales consultation as soon aspossible.

• De-escalate thecall where appropriate and provide solutions that leave thecustomer satisfied with theresolution

• Exceed customerservice expectations by providing an outstanding experience toevery potentialcustomer

• Adhere to scheduleswhile maintaining an acceptable level of service, customersatisfaction andquality

• Promote teamworkthrough consistency, reliability, and groupcohesiveness

• Must hold avalid driver'slicense.

• Performs otherduties as assigned by supervisor.

Experience and MinimumQualifications:

• High School Diploma orequivalent.

• Must possesseffective verbal and written communication skills and otherweb-based programs

• Mustpossess multi-tasking proficiency in ability to type while speakingto customers

• Ability to workindependently as well as in a teamenvironment

• Must becustomer-oriented and able to effectively trouble shoot and resolvecustomer questions andconcerns

• Ability to adapt tonew situations and learnquickly

• High level offlexibility in a constantly changingenvironment

• Ability to makedecisions quickly by balancing company guidelines and customerneeds

• High degree ofdependability, motivation, andflexibility

• Proficiencyusing Microsoft Office Suite (Outlook, Word, Excel, PowerPoint,Project, and/orAccess).

• Must be legallyauthorized to work in the country of employment without sponsorshipfor employment visa status (e.g., H1Bstatus).

Preferred Knowledge, Skills, Abilities, orCertifications:

• Previous experience in a dynamic callcenter or customer servicerole

• Home Improvementknowledge and or experience

TravelRequirements:

• No travelrequired.

Overtime/Additional HoursRequirements:

• May be requested to work overtime onevenings and weekends dependent on businessneeds.

PhysicalRequirements

• Normal OfficeEnvironment

• Indoor work in aclimate-controlledenvironment.

• Sedentary work.Exerting up to 10 pounds of force occasionally and/or negligibleamount of force frequently or constantly to lift, carry, push,pull, or otherwise move objects, including the human body.Sedentary work involves sitting most of thetime.

Are WeYour Company?

Focused OnGrowth Leaf Home is dominatingthe home improvement industry as we continue to grow. We work hardand play harder. For us, we strive to be better than the best andwe want you to join in our success! With offices across the U.S.and Canada, our team is diverse and strong. From marketing tosales, installation, and service, we have the best team, rightalong with the best home solutions. We are committed to ouremployees’ growth, which we demonstrate by:

• Innovating,Always: Leaf is focused on providingcutting-edge solutions, both for employees andcustomers

• Partnering WithOur Customers: Building strong and trusted relationships is at thecore of everything wedo

• Empowering Employees: Ourbrand begins and ends with our people, and we provide opportunitiesfor growth and success in a supportiveenvironment

• Supporting OurCommunities: Home is where the heart is, and we in turn strive togive back to the communities that our customers and employees callhome

What do weoffer?

• Industry-leadingcompensation package

• Fullypaid Medical, Dental, and Vision benefits after 90days

• 401k SavingsPlan

• Paid Time Off,Comprehensive Health, Wellbeing, and Financial WellnessPrograms

• Childcare benefitsto support families

• Endlessopportunity for growth and advancement. Just ask our currentemployees!

Other perks youneed to know about: 

• Employee assistance program – get 24/7support in areas including legal, financial planning, andcounseling.

• Employeediscount marketplace – enjoy discounts on thousands of products,from cars to localattractions.

• Gym membershipcompensation – your insurance will help cover the cost of your gymmembership!

• Groups like VetConnect & the Women’s Committee to help you get involved and toprovide resources for yoursuccess 

Leaf Home Awards andAccolades: Leaf Home has been recognized as atop workplace by The Plain Dealer, is a multi-year recipient of TopWorkplaces USA by Energage, and has been Certified™ by Great Placeto Work®. A few of our brands have also earned accolades,including: 

• LeafFilterand Leaf Home Safety Solutions have ranked on the annual Remodeling550 list

• Leaf Home,LeafFilter, and Leaf Home Safety Solutions have been recognized onQualified Remodeler magazine’s Top 500list

• Leaf Home is a SmartCulture Awards honoree for its employee-focusedculture

• Leaf Home isrecognized as a growth leader on both the Inc. 5000 and Inc. 5000Regionals: Midwest lists

For a full list of awards earnedby our brands, please visit www.leafhome.com/press/.

Diversity and InclusionStatement

Leaf Home Solutions iscommitted to creating a diverse environment and is proud to be anequal-opportunity employer. We strive to create an environment thatembraces differences and fosters inclusion.

Equal OpportunityStatement

Leaf Home Solutionswill recruit, hire, train, and promote persons in all job titleswithout regard to race, color, ancestry, national origin, genderidentity or expression, sexual orientation, marital status,religion, age, results of genetic testing, veteran status, orphysical/mental disability (except where the disability preventsthe individual from being able to perform the essential functionsof the job and cannot be reasonably accommodated in full compliancewith the law).