Arbitration Specialist at WOTM - Partners Professional

Automotive Arbitration Specialist (Hybrid – Euless, TX)

Schedule: Hybrid | Remote Monday & Friday | Onsite Tuesday–Thursday
(Initial training may require full in-office attendance for the first few weeks.)

Overview:
Seeking an Automotive Arbitration Specialist to handle vehicle-related complaints and facilitate fair resolutions between buyers and sellers. This role involves reviewing claims, inspecting vehicles, and applying company and industry guidelines to ensure smooth post-sale processes.

Responsibilities:

• Review and investigate vehicle condition complaints.
• Inspect vehicles as needed to assess potential repairs.
• Mediate disputes between buyers and sellers and negotiate resolutions.
• Maintain accurate case records and follow established policies.
• Communicate with internal teams and customers to support arbitration and inspection processes.
• Assist with post-sale issues such as title, mileage, or damage concerns.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• 3–5 years of automotive, mechanical, or body shop experience preferred.
• Strong communication and organizational skills.
• Knowledge of arbitration or vehicle laws a plus.
• Ability to lift up to 20 lbs and perform moderate physical tasks.