Assistant Automotive Service Manager at SHARP AUTOMOTIVE

*Overview*An Assistant Automotive Service Manager supports the Service Manager in overseeing the daily operations of an automotive service department. This role ensures efficient workflow, high-quality customer service, and compliance with dealership or company policies. The assistant manager acts as a liaison between customers, service advisors, and technicians, helping to maintain a productive and customer-focused environment.*Key Responsibilities** Assist in managing the day-to-day operations of the service department, ensuring all work is performed efficiently and in accordance with company and manufacturer standards.* Support the Service Manager in supervising service advisors, technicians, and other service staff, including scheduling, training, and performance monitoring.* Greet customers, schedule service appointments, and document customer concerns and vehicle issues.* Communicate directly with customers to explain recommended repairs, service procedures, and estimated costs and timelines.* Coordinate with parts and warranty departments to ensure timely and accurate completion of repairs and warranty claims.* Oversee the preparation of repair orders, ensuring accuracy and completeness of documentation.* Monitor workflow and assign jobs to technicians based on skill level and availability.* Ensure high levels of customer satisfaction by addressing complaints, resolving issues, and following up on service experiences.* Maintain a clean, safe, and organized work environment in the service area.* Assist with inventory management, including ordering and tracking parts and supplies.* Support the implementation of company policies, safety procedures, and quality control standards.* Prepare and review reports on service department performance, productivity, and customer feedback.*Qualifications** *Previous experience in an automotive service environment, preferably in a supervisory or lead role.** *Strong knowledge of automotive repair and maintenance procedures.** Excellent communication and customer service skills.* Ability to multitask and work effectively in a fast-paced environment.* Proficiency with dealership management software and basic computer applications.* Strong organizational and problem-solving abilities.* Positive, team-oriented attitude and a commitment to continuous learning.*Desired Skills** Leadership and team management* Conflict resolution and customer complaint handling* Time management and prioritization* Attention to detail and accuracy in documentation* Ability to collaborate with multiple departments*Benefits** 401(k)* 401(k) matching* Dental insurance* Employee discount* Health insurance* Health savings account* Life insurance* Paid time off* Vision insurance* Career Advancement Opportunity* Day shift* Monday to FridayJob Type: Full-timePay: From $65,000.00 per yearWork Location: In person