Ithaki is a new Greek restaurant coming to Greek town early july. We are seeking an experienced and professional Assistant General Manager bonus if sommelier

the Assistant General Manager will support service in all areas of the restaurant, including the dining room, lounge and the bar. The AGM oversees the front of house hourly team members, ensuring the restaurant standards, policies and procedures are met.

Responsibilities:

Perform proper execution of opening and closing procedures, pre and post service duties
Monitor service to guests in all areas of the restaurant
Ensure team members' adherence to service standards
Support in hiring team members' decisions and issue progressive disciplinary action, including termination
Communicate with kitchen to update them of service issues (i.e., pace of service, VIP tables)
Review reservation sheet and seating plan and react to any special requests or VIPs
Inspect dining room before service
Maintain supply para in including linen, china, glass and silverware.
Ensure that service is technically proficient.
Recover guest complaints and opportunities with positive outcome
Handles guest correspondence as necessary

Competencies & Qualifications:

knowledge of wines
Three years of service experience with at least two in management, preferably in a fine dining environment
Proficiency in Toast and opentable
Ability to lead, train and inspire
Organizational skills
Effective time management
Present with professional demeanor
Positive and clear written and oral communication skills
Ability to engage guests successfully and build a relationship

Assistant General Manager at Ithaki

Job Description

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