Assistant General Manager at Seppe Pizza Bar - Manhattan

About Seppe Pizza Bar 

Seppe is a contemporary neighborhood pizzeria that balances modern flair with cozy, classic touches. Curated to feel welcoming and unpretentious, where families and friends can relax and savor thoughtfully sourced, high‑quality food in a laid‑back setting. As a local joint, we’re all about providing our community with delicious, high-quality food through inclusive, genuine, and excellent service. We source ingredients locally, where available, and import only the best from Italy, such as pasta from our family hometown of Torre Annunziata.

Overview
The Assistant General Manager (AGM) supports the General Manager (GM) in leading the daily operations of Seppe Pizza Bar (Manhattan location). This role is hands-on and people-focused, helping drive a culture of hospitality, operational excellence, and teamwork. The AGM works closely with Front of House (FOH) staff, the General Manager, and the Back of House (BOH) team to ensure a smooth and memorable guest experience. This is an ideal opportunity for a strong leader looking to support a growing team. 

What You’ll Do

• Support the GM in overseeing day-to-day FOH operations and ensuring a consistently high standard of guest service.
• Lead pre-shift meetings, assist with floor management, and serve as a visible and supportive presence during service.
• Assist with hiring, onboarding, and training new team members.
• Coach and mentor FOH staff, helping to maintain morale, drive accountability, and support career development.
• Manage staff scheduling in coordination with the GM, ensuring labor goals are met and coverage needs are balanced.
• Help monitor and manage inventory, supply orders, and vendor coordination.
• Uphold and enforce all health, safety, and company standards, serving as a role model for the team.
• Address guest feedback and resolve issues with a hospitality-forward approach.
  Partner with the BOH team to ensure fluid communication and unified service.
  Contribute to team performance evaluations and staff recognition efforts.
• Assist with execution of private events and special experiences, maintaining attention to detail and service quality.
• Take the lead on opening/closing duties and lead shifts in the GM’s absence.
  Participate in regular meetings with leadership to review financial performance, team updates, and operational goals.
• Support additional operational projects as needed. 

Who You Are:

• 2–4 years of restaurant management or shift lead experience, preferably in a high-volume, full-service restaurant in NYC.
• An effective and empathetic communicator with strong leadership instincts.
• Passionate about service and hospitality with a sharp eye for detail.
• Comfortable managing a team in a fast-paced environment.
• Familiar with basic restaurant financials (labor management, inventory, and cost controls).
• Organized, solutions-oriented, and dependable.
• Eager to learn and grow in a dynamic, team-oriented environment.

Requirements

• Must hold New York City Food Handler Card
• Must be TIPS certified
• Must be punctual and reliable 
• Available to work days, nights, weekends, and holidays
• Ability to speak multiple languages, including English and Spanish, is a bonus

Work Environment

• Involves standing and walking the entire shift
• Involves holding objects with hands 
• Involves reaching, bending, and stooping frequently 
• Involves lifting, moving, and carrying at least 50 pounds with frequency throughout shift