Assistant Outlets Manager at The Fairmont Hotel

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As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

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Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

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Assistant Outlets Manager
Primarily responsible for planning short and long term and the day-to-day operations of the outlet including payroll, scheduling, achievement of sales targets, costs controls, and the training, development and performance coaching of colleagues. We are looking for a person whose desire is to provide exceptional customer service in a the All-Day dining restaurant, Lobby Bar and In Room Dining, and lead colleagues to a common goal for the guest, colleague, owner and brand awareness.

What is in it for you:

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Rate of Pay: $45,000-$65,000 per annum

RESPONSIBILITIES:

• Ensure smooth operation of the outlets
• Supervises Restaurant colleagues including the sales and costs of the day to day operation
• Ensures that service standards are in place in accordance with Fairmont Hotels and Resorts Food and Beverage standards manual
• Establishes and maintains effective employee relations, watches proper staffing levels and labor productivity
• Controls stock for daily use in Restaurant to ensure service levels are met
• To contribute and focus on the daily growth of the operation through awareness and understanding of VOG, LQA and Employment Engagement Survey
• Ensure the delivery of excellent service by maintaining high colleague morale and team spirit and following the Service Essentials
• Motivate, lead, coach and monitor the performance levels of all team members
• Participate in the training and coaching of new and existing team members
• Act as a liaison between the Kitchen, Lobby Lounge and the floor
• Actively participate in hotel's environmental program
• To be Health & Safety conscious and actively involved in maintaining a safe work environment
• Assists in the development and implementation of Food & Beverage promotions
• To complete assigned projects as side duties as required

• Previous supervisory experience in a hotel restaurant.
• Passion for guest service.
• Proven leadership skills, which include coaching and training abilities and strong motivational skills.
• Problem solving & decision making skills.
• Excellent interpersonal & communication skills, team player attitude.
• Analytical and detail-oriented.
• Product knowledge, including a thorough working knowledge of culinary, wines and other beverages.
• Versatility, flexibility and stress management skills.
• Degree/Diploma in Hotel or F&B Management an asset.
• Computer skills (Excel, MS Office software and Micros preferred)

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.