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Associate Escalation Engineer at VirtualVocations
VirtualVocations
Columbus, Ohio
Information Technology
Posted 3 days ago
Job Description
A company is looking for an Associate Escalation Engineer who specializes in resolving complex customer issues beyond standard support.Key ResponsibilitiesProvide and document solutions for complex customer issues using a customer-centered approachAct as a subject matter expert on the platform, assisting in troubleshooting and handling escalated issuesCollaborate with Development and Product Management to advocate for customers and provide feedback on feature requestsRequired Qualifications3-5 years of Technical Support experience or equivalent, with proven technical abilityBachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience)Familiarity with SSO, databases, JavaScript, and JSON structuresUnderstanding of database concepts and modern SaaS architecturesPrevious experience in customer service or technical support, preferably in financial services or SaaS
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