Automotive Service Scheduler at Firkins CDJR

Firkins Chrysler Jeep Dodge Ram is looking for a friendly, energetic person to join our very busy Service Department

Essential Duties and Responsibilities 

• Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly.
• Check for recalls and parts availability 
• Responsible for obtaining customer contact information.
• Confirm next day appointments.
• Maintaining comprehensive and up to date knowledge of products.
• Make outbound calls (OBI) for service due/safety recalls/recommendations/ and special order part arrivals.
• Follows all company policies and procedures.
• Provide exceptional customer service by treating guests with courtesy and respect.
• Other duties may be assigned.

Requirements:

• Ability to work well in a fast paced environment.
• Team player, while also being able to work independently.
• Great listening and problem-solving skills.
• Great at multi-tasking.
• Ability to self-start and complete tasks in a timely manner  
• Must be responsible and have a positive attitude.
• Be prepared and on time
• Automotive knowledge is a huge plus but not necessarily required.
• Bilingual is a plus

We offer Health, Dental, Vision, Life, Aflac and 401k, and Degrees at work program through Strayer College