AVP Banking Office Manager at InBank

SUMMARY OF JOB:

Manage branch tellers and universal bankers. Accountable for achieving annual revenues, sales, and customer satisfaction targets, while also minimizing operational losses. Oversight of compliance and audit effectiveness.

ESSENTIAL JOB RESPONSIBILITES:

1. Manage and supervise department employees; responsible for day-to-day supervision and leadership
2. First line supervisory responsibility including hiring, performance management, employee development, firing, reviewing and counseling staff.
3. Maintain and oversee all banking procedures and processes
4. Assist with customer service and satisfaction
5. Market branch within the community to attract business
6. Document and interpret complicated financial information for bank clients
7. Advise on procedures and financial management as well as developing policies
8. Growing bank's number of accounts
9. Maintain current knowledge and follow all bank financial and security regulations and procedures.
10. Embody, embrace, and demonstrate InBanks Core Values: Commitment, Innovation, Responsibility, Teamwork, Happiness, and Authenticity.
11. Other duties as assigned.

SPECIFIC DUTIES AND RESPONSIBILITIES:

Customer Service: Strong emphasis on excellent customer service skills; ability to work effectively with both internal and external contacts. Maintains confidentiality in handling customer and bank information.

Financial: Familiarity with financial terms and practices; mathematical calculations.
Administrative Duties: Planning and scheduling meetings, conducting research, organizing and maintaining both paper and electronic files
Autonomy: Ability to delegate tasks and responsibilities to others.
Employees Supervised: Yes
Budget Responsibility: No

Education:

• Bachelors Degree or equivalent work experience

Work Experience:

• 3-5 years of retail experience

Supervisory Experience:

• 1+ years of supervisory experience

Licenses/Accreditations:

• None

Computer Skills:

• Proficient with Microsoft Office Suite

Other Requirements:

• Knowledge of bank products and services.
• Excellent communication skills.
• Ability to handle pressure and meet deadlines.
• Detail oriented.
• Ability to work in and facilitate a team environment.
• Good organization and time management skills.
• Able to be flexible and adaptable to changing environment.
• Ability to operate standard office equipment (10-key, PC, typewriter).

Preferred Skills/ Experience:

• Strong attention to detail and accuracy; professional and courteous communication skills.
• Strong verbal, written, and customer service skills.
• Critical thinking and problem solving.
• Ability to effectively communicate between key internal business partners.