Pharmacy Alternatives

Join our PharMerica team! Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression!

This is a hybrid opportunity. Applicants must reside in or a commutable distance to Louisville, KY

Hybrid Schedule M,Tu,Th, Fr (remote) W Onsite 8:30 am to 5:00 pm ET

The ideal candidate will have experience in a healthcare billing environment (pharmacy preferred) and be familiar with online claims processing and Medicaid and Medicare billing practices.

We offer:

DailyPay

Flexible schedules

Competitive pay

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid time off

Tuition reimbursement

Our pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

Receives in-bound communications from customers, and/or facility personnel, documenting real-time call in software tracking log, following specific questioning to gather pertinent facts, recording situation electronically, resolving when applicable or forwarding concerns to appropriate functional area for resolution. Associate will follow-up on all issues and serve as key point of contact to ensure customer satisfaction and positive customer outcome
• Works with other functional areas to resolve customer problems, documents problems in system database, and notifies appropriate parties of what actions have or need to be taken
• Recognizes deviation and irregularities relating to data, processes and system requirements and seeks resolution from originator, supervisor or director
• Performs outbound courtesy calls as designated by the business guidelines
• Achieves Call Center metrics
• Maintains the confidentiality of employees and patients/resident's demographic and medical information
• Maintains work records and area per department requirements
• Performs other tasks as assigned.

Education/Learning Experience:

• Required: High School Diploma
• Desired: Associates Degree

Work Experience:

• Required: Four years of Call Center Inbound/Outbound Experience
• Desired: Previous healthcare experience preferred; Inside/Outside sales experience

Skills/Knowledge:

• Required: Computer Literacy, data entry skills, project management skills

Behavior Competencies:

• Required: Must have good oral & written communication skills, detail & results orientation, problem solving skills, and team work