Billing / Customer Service Rep at AVTEC FINISHING

Job Title: Billing / Customer Service (will train the right candidate)

(Employment/staffing agencies - please do not reach out about this ad. We only hire direct.)

Company/Location: Avtec Finishing / New Hope MN

Shift: 6a - 3p M-Th + 6a - Noon F

Pay: $25.00/hour (DOQ)

Signing Bonus: $1500 (current employees are not eligible for signing bonus)

We are looking for a candidate that has a high degree of attention to detail, organized, and can follow established billing processes to meet customer and company standards. It is a fast paced environment.  Billing  is the main focus.  Contact with customers occurs when there are billing questions.  Billing can get complicated, as each customer's needs are different.  Good attendance is critical.  

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At Avtec Finishing, we dont just provide quality metal finishing we take pride in delivering precision, reliability, and outstanding customer care. As a member of our team, youll join a company that values its employees, rewards hard work, and offers opportunities for growth.

Why You'll Love Working With Us

• Regular wage reviews: At 60 days, 6 months, and twice a year thereafter, with the opportunity to earn up to $1/hour more within your first 6 months based on performance.
• Robust benefits package: Medical, dental, vision, 401k, legal, pet insurance, and more.
• Company-paid perks: Life insurance, short-term & long-term disability, 401k matching, and training.
• Time off: Paid holidays, PTO, and Sick Time
• Extra rewards: Attendance incentives, performance bonuses, and opportunities for advancement.
  

At Avtec, we believe every employee plays a vital role in our success. Thats why we invest in training, career growth, and recognition for your contributions.

What You'll Do:

As a Customer Service Representative, youll be the go-to liaison between our customers and The Lindgren Group. Youll work closely with our sales, production, and customer service teams to ensure every request is handled with accuracy and professionalism.

Key Responsibilities:

• Accurate and timely billing; reconcile sales orders and invoices
• Provide support to outside sales reps with customer updates, quality issues, and new opportunities.
• Partner with internal teams on special handling or shipping requirements.
• Research and resolve customer credits and complaints.
• Cross-train in order entry, shipping, quoting, and expediting.
• Contribute to a culture of dependability, teamwork, and customer-first service.

What We're Looking For

• Education/Experience: High school diploma or GED (preferred), strong computer/data entry skills, previous billing  and customer service experience.
• Skills: Excellent organization, multitasking, and communication skills; ability to stay professional with diverse personalities. Must be able to work as a team and follow established billing processes.
• Dependability: Reliable attendance is essential we need team members we can count on!
• Physical Requirements: Able to lift and move 150 lbs. as needed.
• Language: Must be able to read, write, understand, and speak English
• Citizenship: Must be a US Citizen or authorized to work in the US

Things to consider prior to applying:

• The Company follows strict security protocols that include securing (lock up) personal mobile devices and access is only allowed during authorized breaks and in authorized areas.
• Attendance is critical to our success and it is tightly managed.

Ready to Join the Team?

If youre motivated, reliable, and ready to build a rewarding career with a company that truly values its people, wed love to hear from you.

• Upload a current resume & answer the questions provided (completing this task provides a little insight into you and helps us determine the best candidates to interview). Thoughtful answers are expected.
• No need to reach out and verify if the application was received. If you receive an email/text response when you submitted the application, then you'll know it was received.
• If you are selected for an interview, you will be contacted via text/email. (As part of our selection process, while onsite for an interview, you MUST PASS A BASIC MATH TEST within 10 minutes to move on to the interview phase.)
• Expect a response within 14 days of your application.

Security: This position operates within a a secure manufacturing facility. All employees must adhere to strict security policies including restrictions on personal electronic devices, access control, and documentation procedures.

Equal Opportunity Employer. The Lindgren Group, including Avtec Finishing and Nico Products, is an equal opportunity employer and is committed to creating an inclusive environment for all employees. Veterans are encouraged to apply!

Work Authorization / Security Clearance:

The Lindgren Group must comply with ITAR (International Traffic in Arms Regulations). These regulations may restrict persons of non-US citizen status from working/participating/observing/or other forms of gathering knowledge about certain activities within the company.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

For more information on our company, visit:www.TheLindgrenGroup.com

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