C- Administrative Assistant at Robert Half

We are seeking a highly organized and detail-oriented Service Coordinator to support our operations in a fast-paced environment. The ideal candidate will manage scheduling, dispatching, and administrative tasks to ensure seamless service delivery and optimal technician productivity.

Key Responsibilities:

• Schedule appointments and dispatch technicians for service and inspections, maximizing efficiency and productivity.
• Create and manage work orders, update customers on status, and follow up with technicians.
• Verify completion of work orders by reviewing notes and addressing any pending items.
• Prepare contract and quality control paperwork.
• Schedule and coordinate subcontractor work.
• Ensure all paperwork is accurately completed by technicians within designated timelines.
• Maintain appointment schedules and manage daily reports.
• Order, receive, and distribute materials and equipment to technicians.
• Assist with coordinating scheduling, customer notifications, and equipment procurement.
• Conduct physical inventory as required.
• Serve as a liaison between Sales, Project Managers, and Technicians.
• Bill service and inspection jobs daily and respond to a high volume of emails.
• Collaborate with the sales team to ensure timely job scheduling.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or GED required.
• Minimum 3 years of administrative experience in a sales or service environment. ERP system experience preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Ability to read and interpret documents, policies, and procedures in English.

Skills & Attributes:

• Strong decision-making skills, highly organized, and detail-oriented.
• Excellent oral and written communication skills.
• Discretion, problem-solving ability, and escalation judgment.
• Ability to analyze and interpret data effectively.
• Fast, accurate, and efficient with attention to detail.
• Experienced in dispatching and scheduling.