Cafe General Manager - Boston MA!! at Goodwin Recruiting

A well-established, design-forward upscale coffee concept is seeking a strategic and hospitality-driven General Manager to lead our flagship location. With a focus on premium service, elevated coffee, and community connection, this is an opportunity to join a growing team at the forefront of modern café culture.

• Competitive base salary with performance-based bonus
• Medical, dental, and vision insurance
• 401(k) plan
• Optional life, accident, and disability insurance
• Generous PTO and paid holidays
• Opportunities for growth within a dynamic, expanding brand
• Creative, supportive, and high-design work environment

• 3–5 years of experience in hospitality or food & beverage management (coffee-specific experience highly preferred)
• Proven success managing and developing a team of 10+ staff
• Strong background in budgeting, scheduling, and P&L oversight
• Familiarity with industry-standard POS and inventory systems
• Availability for early mornings, weekends, and holidays as business requires
• ServSafe Manager Certification (or willingness to obtain within 30 days)

• Lead and execute weekly coffee cuppings and seasonal menu launches
• Partner with senior barista and culinary leads to innovate guest experiences and product offerings
• Manage vendor relationships and community partnerships to uphold brand standards
• Refine FOH systems to deliver luxury service with operational efficiency
• Coach team on elevated hospitality and upselling techniques

• Experience in premium or boutique hospitality environments
• Barista training or certifications (e.g., SCA, latte art)
• Strong sense of aesthetics and visual merchandising
• Knowledge of sustainable sourcing and operational practices
• A personal passion for specialty coffee, food culture, and thoughtful design