Call Center Representative - BP at Leaf Home

***THIS POSITION IS AVAILABLE TOINDIVIDUALS WHO LIVE WITHIN THE GREATER CHICAGO ILLINOISMETROPOLITAN AREA AND WHO ARELEGALLY AUTHORIZED TO WORK IN THE UNITEDSTATES WITHOUTSPONSORSHIP***

Meet Leaf Home. We turn complex home improvement projectsand endless to-dos into achievements. With more than 50% ofhomeowners worried about the cost and effort of home maintenance,we deliver remarkable, end-to-end experiences. And get the job doneright, at every step. Bringing innovative products, the bestpeople, and the highest standards to everyproject.  

Trusted by more than 1million homeowners across the US and Canada, we are America’slargest direct-to-consumer full-service provider of branded homeservices and products. Our products, including the patentedLeafFilter gutter protection system, have earned numerous awardsand recognition from Good Housekeeping, Qualified Remodeler, Angi,Consumer Reports, This Old House, and other consumer reviewplatforms. 

We are powered by extraordinarypeople. Our innovative products and reliable services are deliveredwith convenience, excellence, and quality through 250+ regionalsales and installation offices and comprehensive field supportoffices in New York and Hudson, Ohio. We’re proud to say we’ve beenconsistently named one of the fastest-growing private companies byInc. 5000 and recognized as a top employer nationally. The benefitsof working at Leaf Home are wide-ranging andinclude:  

Industry-best compensationpackages | Fully paid health, dental, and vision insurance |401k with company match | Paid time off including paid parentalleave | Individualized career development programs | On-demandlunch program | Childcare assistance | Free gym membership |Employee assistance programs, including legal, financial planning,and counseling | Employee discount marketplace | Employee ResourceGroups such as VetConnect, DEI Committee, Women’s Committee.

PositionSummary: Our Agents will work on-site in ourInside Sales Center and are responsible for speaking withpotential customers regarding their product needs and schedulingthe customer for an in-home sales consultation. Customer leads aregenerated through multiple lead generation channels including, butnot limited to, event marketing, digital ads, radio, andtelevision.

Essential Duties andResponsibilities:

• Initiate outbound calls to potentialcustomer leads for sales consultations andquotes

• Serve as initialpoint of contact for potential customer viaphone

• Review informationprovided by customer to confirm accuracy, determine availabilityfor in-home salesconsultation

• Document andupdate customer interaction within customer relationship management(CRM) system

• Overcomeobjections from potential customer regarding scheduling, cost, etc.to schedule sales consultation as soon aspossible

• De-escalate thecall where appropriate and provide solutions that leave thecustomer satisfied with theresolution

• Exceed customerservice expectations by providing an outstanding experience toevery potentialcustomer

• Adhere to scheduleswhile maintaining an acceptable level of service, customersatisfaction andquality

• Promote teamworkthrough consistency, reliability, and groupcohesiveness

• Performs otherduties as assigned by supervisor.

Experience and MinimumQualifications:

• High School Diploma orequivalent.

• Previousexperience in a dynamic call center or customer servicerole

• Ability to jugglevarious work activities and shift their attention from one task toanother to meet the demands of different stakeholders without“dropping the ball'.

• Abilityto thrive in a fast-paced, high-energy, team-oriented environmentand have a •roll up your sleeves• and "today not tomorrow"mentality.

• Apply activelistening skills through the ability to comprehend informationpresented and respondthoughtfully.

• Detail-orientedand can focus on the task at hand, no matter how minute, by findingthe most efficient and effective pathway tocompletion.

• Excellent verbaland written communication skills are required for communicatingwith internal and external parties in a manner that is botharticulate andprofessional.

• Ability tologically connect ideas, scrutinize and evaluate arguments, findinconsistencies and errors in work, solve complex problems, andengage inreflection.

• Ability toprovide timely and empathetic help through in-person, phone, email,and social media avenues that keeps the co-worker or customer'sneeds at the forefront of everyinteraction.

• Ability tocommunicate effectively, to recognize, understand, and manage one'sown emotions as well as others, and foster positive workingrelationships across all levels of theorganization.

• Holdingoneself responsible and being self-driven in accomplishing businessgoals, adhering to policies and being responsible for one's ownactions, performance, anddecisions.

• Proficiency usingMicrosoft Office Suite (Outlook, Word, Excel, PowerPoint, Project,and/or Access).

• Must belegally authorized to work in country of employment withoutsponsorship for employment visa status (e.g., H1Bstatus).

Preferred Knowledge, Skills, Abilities orCertifications:

• Understand and broad knowledge offinancialsoftware 

• Strongmathematical skills 

TravelRequirements:

• No travelrequired.

Overtime/Additional HoursRequirements:

• May be requested to work overtime onevenings and weekends dependent on businessneed.

PhysicalRequirements

• Normal OfficeEnvironment

• Indoor work in aclimate-controlledenvironment.

• Sedentary work.Exerting up to 10 pounds of force occasionally and/or negligibleamount of force frequently or constantly to lift, carry, push, pullor otherwise move objects, including the human body. Sedentary workinvolves sitting most of the time.

Diversity andInclusion Statement

Leaf HomeSolutions is committed to creating a diverse environment and isproud to be an equal opportunity employer. We strive to create anenvironment that embraces differences and fostersinclusion.

Equal OpportunityStatement

Leaf Home Solutionswill recruit, hire, train, and promote persons in all job titleswithout regard to race, color, ancestry, national origin, genderidentity or expression, sexual orientation, marital status,religion, age, results of genetic testing, veteran status, orphysical/mental disability (except where the disability preventsthe individual from being able to perform the essential functionsof the job and cannot be reasonably accommodated in full compliancewith the law).