Call Center / Scheduling Representative at Empower Dental Group

Benefits:

• vacation
• sick time
• 401(k)
• Bonus based on performance

We are a dynamic and rapidly expanding Dental Support Organization (DSO) led by passionate dentists and entrepreneurs. With 7 practices across Southern California, we are committed to building a patient-centered, team-driven culture that transforms the dental experience. As we scale, we're looking for a creative, resourceful, and driven Content Creator to help us share our story, strengthen our brand, and engage our growing network of patients and team members.

Required Qualifications

• 1 year dental or medical call center experience required
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong customer service and organizational abilities
• Experience with dental software (Open Dental preferred)
• Punctual, dependable, and committed to fixed schedule
• Bilingual in Armenian or Spanish required

Job Responsibilities

Patient Communication & Scheduling

• Answer and manage high-volume inbound calls with professionalism and courtesy
• Schedule, confirm, and adjust patient appointments using dental software
• Provide accurate information on services, insurance, and office policies
• Handle appointment changes, cancellations, and inquiries promptly
• Make outbound calls for reminders, follow-ups, and schedule fills

Coordination & Documentation

• Maintain accurate and detailed patient notes in scheduling system
• Coordinate with clinical and front office staff to optimize provider schedules
• Ensure all calls, inquiries, and appointments are documented properly

Compliance & Confidentiality

• Adhere to HIPAA standards and maintain strict patient confidentiality
• Follow internal office protocols and communication guidelines
• Support a respectful, patient-centered communication environment

*The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.*

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law