CASUAL Customer Service Representative

Location: Cape May, NJ

Hourly Rate: $14.00 - $15.00

Opening Date: January 13, 2022 Closing Date: Until Filled

I. POSITION SUMMARY

This position is a casual Customer Service Representative position which includes providing excellent customer service to our guests by answering telephones, selling tickets, booking reservations, providing tourist related information or greeting shuttle bus passengers. Proficient cash handling, computer data entry and customer service skills required. This position is required to present neat, clean, family friendly appearance. This position is required to work safely and efficiently in accordance with instructions, general operating practices, and procedures. Work schedules will fit the departmental needs requiring employee to work shift work including weekends and holidays. Work is performed indoors/outdoors and can be in any weather condition. This casual position is part-time with no guaranteed number of hours, nor are there any guaranteed assignments.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

Accurately and efficiently process Point-Of-Sale transactions
Follows established safety/security standards
Provides the highest level of customer service and professionalism to all internal and external customers

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Possess customer friendly oral and written communication skills
Ability to understand relevant Authority policies and procedures and safety techniques
Cash handling experience
Data processing in fast pace environment
Ability to answer phones in a high volume call center
Ability to provide superior customer service to everyone by responding in a courteous and efficient manner

IV. TYPICAL WORK ENVIRONMENTS

Call Center, Toll Booth, Ticket Counter

VI. REQUIRED EDUCATION AND EXPERIENCE

Must be at least 18 years old
High school diploma or equivalent or equivalent related experience
Customer service experience

VII. ADDITIONAL REQUIREMENTS

Subject to a background investigation
Subject to pre-employment drug testing
Delaware River and Bay Authority requires all employees to have direct deposit

with a financial institution or enroll in the payroll card program to receive their bi-
weekly pay

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If you are interested in applying for this position please complete the on-line application at www.drba.net.
In addition, you also have the option of attaching a resume to the completed application.

CASUAL Customer Service Representative at Delaware River & Bay Authority (DRBA)

Job Description

I. POSITION SUMMARY

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

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