Central Operations Manager at VirtualVocations

A company is looking for a Central Operations Manager responsible for managing escalations and resolving complex fleet and maintenance issues.Key ResponsibilitiesOwn the Central Ops Escalation process for the assigned region, reducing field workload for complex fleet and maintenance issuesAnalyze learnings from the Central Ops process to improve workflow and create efficiencies to reduce dwell timeTrack and report KPIs related to Central Ops escalation resolutionRequired Qualifications3 years' experience in fleet or maintenance operationsBachelor's degree in Business Management, Supply Chain, or a related fieldModerate proficiency in maintenance and fleet operations workflow, supplier negotiations, and vendor managementAbility to collaborate with internal and external stakeholders across multiple functions and locationsFlexible and adaptable; ability to work effectively in ambiguous situations