Dealer Dispatch is a web and mobile platform developed by DealerFLEX to streamline dealership workflow, communication, and safety. We help automotive teams stay organized, accountable, and connected through technology that simplifies complex operations.

We are seeking a Client Onboarding & Training Specialist to train new dealerships, support users, and establish the foundation of our customer experience.

What You’ll Do

Lead onboarding and training for new dealership clients (virtual and on-site)
Conduct training sessions and create quick reference guides for dealership staff
Create playbooks, training materials, and client-facing documentation
Document onboarding processes, FAQs, and best practices
Collect and relay client feedback to the product team—no coding required
Monitor adoption and follow up to ensure engagement and satisfaction

What We’re Looking For

3–5 years in SaaS implementation, client onboarding, training, or customer success
Experience teaching or training users on software (not IT support or development)
Strong communication and customer service skills
Tech-savvy and comfortable learning new software quickly
Highly organized, self-motivated, and able to work independently
Comfortable with dynamic business needs as the company quickly evolves and scales
Experience managing projects inside tools like Monday.com, Jira, or equivalent systems
Interest in process improvement, documentation, and client education
Experience in automotive retail (dealership service or fixed ops) or B2B SaaS is a plus

If you’re ready to take the next step in your career and gain valuable leadership experience, apply today!

DealerFLEX specializes in full-service staffing solutions for the automotive industry, including valet, service drive management, detail, wash, and fleet operations.

Client Onboarding & Training Specialist at DealerFlex

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