Client Services Coordinator at InsideHigherEd

TMP02589PO25

Program Assistant

Client Services Coordinator

Columbia

Division of Administration and Finance

DAF Carolina Card Office

$15.00

Part Time

25

Standard office hours are 8:30 am – 5:00 pm., Monday – Friday.
Work schedules will be determined upon hire.

Administrative

The University of South Carolina System is comprised of the state’s flagship university in Columbia (founded in 1801 and currently one of the top 50 “Best Colleges” according to U.S. News and World Report), three regional comprehensive universities (USC Aiken, USC Beaufort and USC Upstate), and Palmetto College consisting of four two-year campuses (USC Lancaster, USC Salkehatchie, USC Sumter, USC Union and Fort Jackson/Extended University). Together, the USC System institutions offer more than 450 degree programs on campus and online and are uniquely positioned to meet the state’s educational, cultural, health and research needs. The System employs nearly 14,000 people who work daily to improve the lives of students, fellow South Carolinians and the world. Our diverse engaged faculty and staff enjoy a dynamic and intellectually stimulating work environment.

The CarolinaCard Office is seeking an experienced and resourceful client services coordinator to oversee day-to-day relations with our clients. The client services coordinator will be responsible for collecting information on how to best serve student clients and their families. Position will report to director and work closely with other team members within the CarolinaCard office, the USC organization, vendors, and customers to include students, faculty, staff, contractors, and visitors.

Client Services Coordinator Responsibilities include:

• Provide assistance to clients in person, on email, or by phone.
• Compile and maintain records on client accounts.
• Screen feedback and requests from clients and liaise with relevant departments within USC to provide solutions.
• Escalate complaints to department leadership.
• Liaise with in-house technology team to produce offerings and assess related costs.
• Build and maintain close relationships with clients.

To be successful in this role, the coordinator must:
* Have superb organizational and communication skills, both written and verbal;
* Have great interpersonal abilities, engaging in polite and professional interactions with clients;
* Be attentive and detailed-oriented, providing accurate work documents.

2

11/16/2025

10/31/2026

10/16/2025

11/05/2025

No

This position is open until filled. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

https://uscjobs.sc.edu/postings/196386

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

No

Non-Essential