Client Services Manager (Developmental Role) at Senior Helpers of Southwest Pittsburgh
Job Description
Job Description
Objective: The Client Services Manager will work with the Owner to manage and develop all client services for Senior Helpers within the franchise territory. This is an hourly position. This is a developmental role potentially leading to internal growth and upward mobility
Reports to: Owner
BENEFITS INCLUDE:
- 401k
- Health Insurance including Major Medical
- Dental Insurance
- Vision Insurance
- Short team & Long-term Disability
- Life Insurance
- Weekly Bonus structure
Why Join Us as a Care Team Manager?
- Great Place to Work® Certified
- Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
- Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.
- Confirms that clients and their families are satisfied with the Senior Helpers services, and communicates findings to the Owner
- Distribution and administration of the client newsletter
- Coordinates client activities such as field trips and in-home activities, and oversees the lending library
- Takes service inquiry calls and follows up with leads to meet revenue goals
- Seeks opportunities to up-sell and promote added hours through sale of gift certificates and other offerings
- Supports the Owner in generating up to 20% internal growth each month
- Has a regular communication process for new clients
- Introduces caregivers to clients
- Visits clients as directed by the Owner
- Responsible for sending out client birthday cards
- Must be willing to accept an occasional care shift as demand requires
- Some week end duties may be required
- Other duties as assigned.
This job description may be modified at any time by the franchisee. Other duties and responsibilities as may be assigned by the franchisee or OD.
Qualifications- Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
- Must have excellent phone skills and follow-up skills with prospects, clients and client families
- Proactive problem prevention and issue resolution leadership ability
- Minimum of six months experience in a customer service role
- Industry experience preferred
- Bachelor’s degree and one year of related work experience strongly preferred
- Proficiency in Microsoft Word, Excel, Internet, and Outlook required
- Ability to learn other software programs quickly
- Strong verbal communication skills, especially using the telephone
- Ability to work independently and as part of a team
This is not a full list of role responsibilities and is subject to change
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