Client Services Underwriting Tech Specialist (Remote) at Selective Insurance

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Acts as subject matter expert in areas including but not limited to eligibility, pricing, and regulatory issues, workflows, and automated systems. Accountable for the renewal Quality Assurance results in Client Services, technical underwriting, policies & procedures, and compliance. Evaluates complex and technically involved underwriting issues and provides advanced technical underwriting support. Serves as mentor to Client Services' Underwriters and provides training as needed. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

https://vimeo.com/844729866/7560a5d973

• Acts as a coverage and technical resource for underwriting personnel in the region. Creates training & educational materials for new and existing Client Services' underwriting personnel. Provides and coordinates training to ensure thorough understanding of underwriting guidelines, issues, and controls.
• Focal point for resolving all account review issues, Compliance reviews, and assists Supervisors in handling escalations with agency partners and insureds.
• Coordinates to assure that renewal QA is completed for Client Service Underwriters, conducts specific file QA's, responsible to complete roll up of Client Services' QA results on a monthly basis identifying trends by LOB, SBU and individual; Develops action plans for issues identified and collaborating with Supervisors to conduct refresher training.
• Examines legal and regulatory information and decisions to keep underwriting personnel and management informed of any underwriting developments. Ensures Insurance Department compliance and acts as liaison with corporate compliance. May assist or direct the coordination of responses to Insurance Department complaints for Client Services.
• Acts as liaison between regional underwriting management, SBU, BSU, Operations Optimization & Compliance to resolve system problems, form issues, rating issues, and workflow changes/enhancements. May represent Client Services underwriting on committees.
• Audits underwriting policies or procedures to ensure compliance with company guidelines.
• Acts as main contact for Client Services for Underwriting training with Small Business Unit (SBU) and LOBs.
• Represents company in a highly professional manner and provides knowledgeable and exemplary service to the company in an underwriting capacity.

Knowledge and Requirements

• Comprehensive understanding of state and regulatory requirements within the insurance industry.

• Advanced technical underwriting expertise across multiple lines of business.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent written and verbal communication skills for internal and external collaboration.

• Ability to manage complex underwriting scenarios and provide technical guidance.

• Travel required approximately 30%.

Education and Experience

• Strong multi-line underwriting technical skills

• 10+ years of recent insurer experience.

• Experience in developing and delivering underwriting training preferred.

• CPCU designation preferred, other industry certifications a plus.

• College degree in risk management, business, finance, or a related field preferred.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.