Job Description

Clinic Front Desk - Orthopedic Foot & Ankle

FULL TIME: Monday - Friday 6:30-3:00 or 7:00-3:30

Department: Clinic Support Staff

Location: Worthington, Dublin
Responsible To: Clinic Front Desk Manager

Position Summary:
Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification and medical records management.

Position Responsibilities/Standards:

General
- Attend department, clinic or company meetings as required
- Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
- Consistently work in a positive and cooperative manner with fellow staff members.
- Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
- Attend required annual in-service programs.
- Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.
Specific Duties
- Meet and greet patients promptly, in a professional and courteous manner.
- Obtain patient information during office hours.
- Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients.
- Obtain copies of patients insurance cards, MCO identification cards
- Verify patient insurance coverage is current and correct at each visit
- Review patient label and chart contents for completeness and accuracy.
- Accurately Scan insurance cards including front and back
- Input patient information and register patient as needed.
- Schedule appointments (new, follow-up, reschedule) per physician protocol.
- Obtain referrals-check Carriers on line.
- Schedule appointments to other specialists as needed.
- Pre-certify & schedule outpatient testing, pre-certify physical therapy as needed
- Collect co-pays, co-insurance and self pay amounts at time of service.
- Answer phones within 3 rings (" Orthopedics Foot & Ankle this is _____, how may I help you?”)
- Handle all calls in a professional manner and direct to the proper individual.
- Check voicemail every hour
- Run schedules, request charts, check in patients and print encounter forms.
- Communication with physicians and clinical support staff.
- All messages must be addressed after the end of the day.
- All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate.
- Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.
- Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff
- OFA Incoming Fax and BAKO distribution and scanning of documents into charts and Physician PAQs
- Submit, Manage and Oversee Medical Records Requests through third party system up to 2 days a week
- Run and resolve Eligibility and Benefits for OFA Worthington location schedule at 3, 2 and 1 day out from Patient’s appointment
- Miscellaneous Administrative duties as needed by Patient Services Manager
Additional Duties
- Travel to other locations as necessary.
- Confirm and/or reschedule appointments when needed.
- Messages – physician, staff, Rx, off work/return to work/school notes as needed
- Filing as needed – within 24 hours
- Additional duties as assigned by the manager.

Education/Experience Required:

Must have a high school diploma or equivalent.
Must be friendly, courteous and have good communication skills when greeting patients.
Previous experience working in a busy clinic or physician office is preferred.

Physical Requirements:

Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects.
Must be able to climb, pull, push and kneel.
Maximum unassisted lift = 25 lbs.
Average lift less than 10 lbs.

CLINIC FRONT DESK FLOAT-Orthopedic Foot & Ankle at Beacon Orthopaedic Partners MSO LLC

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