Clinical Engineer System Integration II at Nicklaus Children's Hospital

Job Summary

Acts as technical subject matter expert on medical device connectivity and provides expert knowledge in developing and maintaining interfaces in a healthcare environment. Ensures effective and safe procurement, deployment, and sustainment of integrated medical devices/systems. Serves as a medical device/system subject matter expert to clinical staff, vendors, and the Clinical Engineering department. Supports, among others, the following integrated medical devices/systems: patient monitoring, nurse call, infusion pumps, vital signs, EEG, perfusion systems, OR video integration, cardiology ultrasounds, interactive patient systems, environmental monitoring systems, DICOM nodes, post-processing software, gastrointestinal systems, digital dental systems and review/acquisition software, HL7 brokers, Cerner EMR, and CMMS. Oversees multiple medical device/system projects with diverse stakeholders, timelines, and resources. Sustains medical device/system hardware, software, firmware, networking, servers, clients, databases, and interfaces with the support of clinical staff, in-house technical resources, and vendors. Sustainment scenarios include resolving end-user issues, supporting downtimes, requesting feature requests, performing vendor remediation, and responding to recalls or patient incident investigations.

Job Specific Duties

• Serves as a medical device/system subject matter expert to clinical staff, vendors, and the Clinical Engineering department. 
• Responsible for the assessment, design, procurement, installation, monitoring, maintenance, troubleshooting, documentation, configuration, performance, and testing of medical device/system hardware, software, firmware, networking, servers, clients, databases, and interfaces with the support of clinical staff, in-house technical resources, and vendors.  
• Responsible for resolving end-user issues, supporting downtimes, requesting feature requests, performing vendor remediation, and responding to recalls or patient incident investigations.
• Develops and maintains an up-to-date inventory and technical reference documentation of medical devices/systems and their interconnections for use in end-user issues, downtimes, feature requests, vendor remediation, recalls, repairs, upgrades, incident investigations, or capital planning. 
• Oversees and participates in multiple medical device/system projects with diverse stakeholders, timelines, and resources.  
• Monitors and adopts the industry's and health system's latest best practices for integrated medical devices/systems, specifically for risk assessments, IT change management, FDA or vendor hazard/recalls, or patient incident root cause analysis.
• Juggles multiple medical device/system issues requiring adequate response, delegation, prioritization, or escalation. 
• Participates in a rotating on-call schedule to respond to medical device/system end-user issues and device/system downtimes in a 24/7/365 environment. 
• Provides functional and technical guidance to assigned personnel on a daily basis including scheduling, monitoring, reviewing of systems studies, project and program. 

Minimum Job Requirements

• Bachelor's Degree in Biomedical Engineering or related major (OR) 5+ years of equivalent relevant experience.
• 4-7 years of hands-on experience in medical systems configuration and administration.
• 4-7 years of experience designing, implementing, and supporting clinical application systems.
• 4-7 years of work experience with SQL Server relational database systems.
• 4-7 years of work experience in HL7 interface engines.

Knowledge, Skills, and Abilities

• Healthcare Technology Management and Information Technology relevant certifications strongly preferred.
• Ability to communicate effectively both verbally and writing.
• Strong working knowledge of healthcare technology management, project management, information technology, and process improvement.
• Strong working knowledge of Windows OS, MAC OS, Linux OS, HL7 brokers, XML, JAVA, SQL, DICOM, and Cerner EMR.
• Strong working knowledge of patient monitoring, nurse call, infusion pumps, vital signs, EEG, perfusion, OR/Cath Lab video integration, Cardiology device/systems, interactive patient systems, environmental monitoring systems, DICOM nodes, post processing software, gastrointestinal systems, dental systems, HL7 brokers, and CMMS.
• Strong soft skills (communication, flexibility, leadership, teamwork, time management, creativity, ability to work under pressure, self-motivation, accountability, etc.)
• Practical experience with project delivery and systems development.
• Experience in leading hospital applications suites preferred.
• Working knowledge of HL7 standards and custom interface products.
• Strong understanding of enterprise Wide Area Network (WAN), Local Area Network (LAN), TCP/IP, Ethernet.