Cloud Voice Solutions Engineer at Allstar Technologies

Benefits:

• 401(k)
• Competitive salary
• Health insurance
• Opportunity for advancement
• Profit sharing
• Training & development

ABOUT THIS JOB

The role youve been looking for is here! Allstar Technologies is looking for a Cloud Voice Solutions Engineer that is passionate about helping people, thrives when flexing between varied tasks, leverages a broad technical foundation, and enjoys evaluating new technologies. If you have project experience, possess exceptional troubleshooting skills, and prosper in a goal-oriented, fast-paced environment- this is the role for you!

As the Cloud Voice Solutions Engineer for dedicated clients, youll lead essential elements of the service delivery that our clients praise. We provide cloud-based communication technologies for business and youll engage intimately with our clients to deliver on our commitment to excellence. Youre responsible for implementing and programming cloud-based systems, managing projects, resolving support tickets, and training users to ensure smooth adoption and performance. This is an integral role, working closely with other team members for comprehensive service delivery.

But how will you keep up with all there is to know in the evolving world of cloud-based communication technologies? We provide continuous training opportunities and team support, and there are multiple opportunities for growth, training, and specialization. The experience gained is significant!

WHAT YOU WILL BE DOING

• Lead and execute Cloud Voice implementations
• Program and configure cloud VoIP systems, including call flows, auto attendants, and integrations with other communication tools
• Manage projects from planning through deployment, ensuring timelines, budgets, and quality standards are met
• Handle ticket follow-ups and provide Tier 2/3 support for voice-related issues
• Deliver user and admin training

QUALITIES YOU SHOULD HAVE

• One of the most important attributes to have is genuine caring and passion for the success of other people. We don't just care about industry leading technology, or top-notch service, but we are genuinely passionate about the success of our clients
• Excellent foundation in technology, including experience with VoIP technologies
• Strong interpersonal skills - enjoy relating with staff & clients
• Solid problem-solving skills - be able to take a challenge and break it down
• Committed professionalism - showing up on time, working hard, and no office politics! (We have each other's backs and are committed to helping one another succeed)
• Deal maturely with the pressures of the job and take ownership over your own work. (We do not micromanage - instead setting goals and providing resources and support)
• Love working as a team
• Desire for career and personal growth
• Ability to flourish in a fast-paced environment
• Multiple years in the industry, supporting VoIP technologies
• Multi-task with exceptionally high consistency and attention to detail
• Excellent technical and business aptitude, with an ability to learn quickly

TECHNICAL QUALIFICATIONS & SKILLS REQUIRED

• 4+ years of experience in full-time support of VoIP and network technologies
• Excellent communication, organizational, and project management skills
• Ability to translate technical concepts into user-friendly training and documentation

BENEFITS

• Competitive pay based on experience and qualifications
• Profit sharing
• 401(k), health, vision, and dental benefits
• Full on the job training & support
• Great opportunity for advancement

About Allstar Technologies

• Allstar believes in investing in our employees. We prioritize professional and personal growth while providing every employee with an opportunity for advancement.
• There are no outside ownership or investors. We control our future and can build in full alignment with our values.
• We are engaged in a rapidly evolving industry and Allstar is committed to continued growth.
• Our goal is to scale in ways that improve quality for our team and clients pioneering approaches that let us achieve scale while furthering our mission, culture, and quality to clients.