Collections Representative (Entry Level Remote $20-$23/hr) at TEKsystems

This fully remote Collections Specialist position offers a competitive pay rate of $20.00 - $23.00 per hour. Work from home managing delinquent accounts, conducting inbound and outbound calls, and improving collection processes. Enjoy benefits such as medical, dental, and 401(k), with opportunities for career advancement. Candidates with a background in collections, customer service, or similar fields are encouraged to apply.

Overview:
We are seeking a detail-oriented and proactive Collections Specialist to manage delinquent accounts through both automated and manual outreach. This role requires strong communication skills, critical thinking, and a commitment to delivering exceptional member experiences.

Responsibilities:

• Conduct inbound and outbound automated calls to secure payments on delinquent accounts.

• Perform manual outbound calls to responsible parties to resolve outstanding balances.

• Apply critical thinking to analyze and improve collection processes for enhanced member satisfaction.

• Actively participate in coaching and feedback sessions to continuously improve performance.

• Foster a positive team environment by offering encouragement and constructive feedback to peers.

• Interpret account information and deliver tailored financial solutions to members.

• Educate members on the distinctions between Credit Counseling Agencies and Debt Settlement companies.

Required Skills:

• Collections and Accounts Receivable

• Customer Service

• Outbound Calling

• Outbound Call Center Operations

• Sales

Preferred Qualifications:

• Experience in financial services or charge-off accounts

• Experience in third-party collections

• Familiarity with consumer debt (e.g., auto loans, credit cards)

Pay and Benefits:
The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a fully remote position.

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.