Collections Specialist (Remote) at DataBank Holdings, Ltd.

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

Our Collections Specialist will be responsible for management of all accounts receivable balances, ensuring timely payments of all valid invoiced balances. In this position, the individual will analyze and manage customer aging, manage the non-payment treatment process, ensure accuracy of customer payment application, help solve customer dispute issues, issue credits as necessary, and coordinate with other departments to ensure timely payment for services rendered.

Responsibilities

Collections

• Ensure the accuracy of customer data
• Make outbound emails and calls for collections as necessary
• Set up mutually beneficial payment arrangements for delinquent customers that allow customer retention but ensure timely payment for services rendered
• Execute ACH and Credit Card payment collection and posting per company policies and standards
• Coordinate with the sales team regarding billing and account collections as necessary
• Effective conflict resolution with unhappy or difficult customers
• Adhere to all local, state, and federal laws governing debt collection
• Interpret and act on aging and other A/R reporting
• Analysis of customer payment application discrepancies
• Manage non-payment process as defined by my manager
• Accurately input and record all collection activities into the account system
• Inquiry and dispute resolution along with customer communication in an accurate and timely manner
• Perform other duties assigned my supervisor and/or Management including cash application, reconciliation, and billing.
• Assist customers with Portal use for payments as necessary
• Some billing activities as assigned by manager
• Willingness to be on call to accept customer payments after hours or on weekends as necessary, when on call- using the company's paging system

Qualifications

• High School Diploma and some college required
• Associates degree preferred. Major in Accounting/Finance a plus
• 1-3 years' experience in a collections role or recent college graduate
• Excellent communication and customer service skills verbal and written.
• Adherence to deadlines.
• Ability to interpret and enforce contract terms
• Intermediate and/or advanced MS Excel required.?NetSuite and/or Epicor experience a plus.
• Project experience a plus
• Excellent time management and attention to detail

Benefits

• Health, Dental, Vision packages
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• 401k with company match
• Paid Time Off and Paid Holidays