Commercial Lines - CSR at InsuranceJobs.com

Job description

Job Summary:

Renegade Insurance is seeking an experienced Customer Service Representative to join our team! In this role, you will be responsible for building strong relationships with clients and working closely with our agents to ensure that our clients receive the best insurance coverage and service. You will be an integral part of the Renegade team, providing outstanding customer service, promoting policy renewals, and expanding our business.

Benefits:

Medical, dental, vision, and life insurance
Competitive compensation
Generous paid-time off program
Comprehensive training
Opportunities for career growth

Qualifications:

Excellent written and verbal English communication skills
Excellent customer service skills
Excellent organizational skills, effective time management, and interpersonal skills
Ability to successfully and creatively problem solve and negotiate solutions
Experience with Salesforce management system preferred but not required
Positive thinker, comfortable with fast paced environment
Strong Knowledge of commercial insurance products
Active Property and Casualty Insurance License (required)
Ability to work in a team environment and train others as necessary
Proficiency in Windows, Word, Power Point and Excel (knowledge of working with spreadsheets is required)
Contact Center experience preferred

Responsibilities:

Providing amazing customer service for Property and Casualty Insurance customers Completing all customer service requests including claims, endorsements, payments, and ID cards
Managing and completing renewals
Providing quotes for prospects
Assisting Producers and Account Managers/ Retention Specialist to respond to service needs of customers
Fostering strong and lasting relationships with Customers, Producers and Account Managers/ Retention Specialist
Participating in scheduled team and office meetings
Providing Account Management backup
Maintaining working knowledge of carrier products and processes
Performing other functions as required
License/Certification: Property and Casualty Insurance License (Required)

Work Location: Remote

Job Type: Full-time

Schedule: Monday to Friday