Community Manager at Sail
Job Description
About Us
SAIL is a crew of high-performing property prosasset optimizers and experience creatorswho treat every community like a boutique hotel. We pair data-driven discipline with concierge-level service, building thriving resident communities and iron-clad owner partnerships. Our four core values guide every decision:
- Give Your Personal Best
- Operate with Intellectual Curiosity
- Value Relationships
- Show Up with Enthusiasm
About the Role
Were looking for a hands-on, results-driven Business Manager to lead day-to-day operations across an assigned community or communities. Youll ensure operational excellence, hit performance goals, and deliver legendary resident experiences.
What Youll Do
- Operational Leadership Oversee day-to-day operations, budgets, occupancy goals, and collections for properties
- People Management Set clear expectations with the assigned Maintenance Tech, and hold accountable to standards, drive daily and weekly meetings to stay on top of property goals
- Resident Experience Be the visible face of the community, resolving resident concerns quickly and positively
- Revenue Growth Partner with marketing and leasing to maintain high occupancy, strong renewal rates, and competitive pricing strategies
- Property Standards Ensure properties are safe, code-compliant, and maintained to SAILs high standards
- Compliance Uphold Fair Housing and company policies; maintain readiness for inspections and audits
- Leasing - You are a leasing pro, can give tours and drive occupancy with the best! Our corporate leasing team can offer some support, but in this role, you will own occupancy at both locations. Your centralized marketing team will ensure you have ample leads and pricing is set to make it a slam dunk with your touring skills.
Why Join SAIL?
- Growth Potential SAIL is scaling quickly, creating opportunities for high-performing managers to advance
- Support + Autonomy Enjoy strong corporate support in marketing, leasing, and accounting while owning your on-site results
- Competitive Compensation Base salary ($65,000+ DOQ) plus performance-based bonuses, 401(k) match, BCBS health insurance, and cell phone reimbursement
- Culture That Wins Work alongside a high-performing, collaborative team that values relationships and results
What Were Looking For
- 35 years with a strong track record in property management (multifamily preferred)
- Proven leadership skills with the ability to hold teams accountable
- Strong financial acumenbudgeting, variance analysis, and revenue management
- Yardi (or similar PMS) proficiency
- Excellent communication and customer service skills
- Experience with affordable housing compliance a plus
- Passion for fostering welcoming, diverse communities
- Tech savvy - ability to learn new programs and embrace technology with enthusiasm
- SAIL Values Cultural Fit
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