Customer Care Specialist at Staffmark Group

• Respond to inquiries via phone, email, chat, or fax regarding pricing, availability, order tracking, and product solutions
• Enter orders from multiple channels (email, EDI, phone) and follow up on incomplete or problematic orders
• Assist customers in navigating the company website and process returns or credits according to brand guidelines
• Track and document customer feedback in SAP and identify opportunities to cross-sell or up-sell products
• Maintain product knowledge, follow established procedures, and meet performance objectives
• Support workplace safety initiatives and demonstrate company core values

• High school diploma or equivalent; bachelor's in business, marketing, sales, or finance preferred
• 2-3 years of customer care experience, ideally in a product support or manufacturing call center
• Strong multi-tasking, problem-solving, and organizational skills
• Excellent oral and written communication skills, including grammar and attention to detail
• Professional, reliable, and flexible with strong computer skills (Word, Excel, email, 10-key)
• Experience with SAP and contact management (ACD) systems a plus

• Medical, dental, and vision insurance
• Life insurance and short-term disability coverage
• 401(k) retirement plan
• Weekly pay every Friday
• Employee discounts and referral bonus opportunities

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About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark