Customer Operations Specialist - SAP & Order Management at AppleOne

We’re seeking a detail-driven Customer Operations Specialist with *strong* SAP experience to support order management and customer care for a leading manufacturing and chemical organization. This role is ideal for someone who excels in a fast-paced, relationship-focused environment and enjoys digging into complex problems to deliver high-quality solutions.

What You’ll Do

- Manage a portfolio of 50–100 customer accounts, serving as a key point of contact for order fulfillment, issue resolution, and relationship management.
- Use SAP and various analytical tools to perform material availability checks, pricing reviews, reporting, and customer support functions.
- Handle customer communication primarily via email, ensuring timely and professional responses.
- Process and manage customer orders from entry through delivery, including expediting, returns, back-order monitoring, samples, zero-dollar orders, and consignment requests.
- Collaborate closely with internal teams across Sales, Marketing, Logistics, Planning, and Supply Chain to resolve issues and support customer needs.
- Investigate and document Non-Conformance Management (NCM) cases and coordinate corrective actions.
- Support import/export order activities, working with global teams to maintain clear communication and timely updates.
- Troubleshoot order errors, identify root causes, and correct issues within Master Data to prevent recurrence.
- Contribute to continuous improvement initiatives and assist with onboarding and mentoring new team members.

What You’ll Bring

- 2–5 years of customer service, customer operations, order management, or supply chain experience (recent graduates with strong internships will be considered).
- SAP transactional experience is required (ERP experience in a manufacturing or chemical environment strongly preferred).
- Excellent problem-solving skills and the ability to manage detailed, time-sensitive work.
- Strong communication abilities with comfort interacting across multiple departments.
- Proficiency with Microsoft Office, including Excel, Word, and PowerPoint; experience with Power BI or Salesforce is a plus.
- A background or education in Supply Chain, Business, Logistics, or related fields is required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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This company offers growth and a great group of people to work with.