Customer Relations Representative - State Farm Agent Team Member at Vicky Chen - State Farm Agent

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Free food & snacks
• Free uniforms
• Signing bonus

About Us:
Vicky Chen Agency is dedicated to providing exceptional customer service and comprehensive support to our diverse client base. We value clear communication, professionalism, and a customer-first approach.

Position Overview:
We are looking for a motivated and compassionate Customer Care Representative who is fluent in both Mandarin and English to join our team full-time. This role involves assisting Mandarin-speaking customers by addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat in both Mandarin and English.
• Provide accurate information regarding products, services, policies, and procedures.
• Assist customers with account management, billing questions, and service-related concerns.
• Document customer interactions and maintain detailed records in the customer management system.
• Collaborate with other departments to resolve complex customer issues.
• Identify opportunities to enhance customer satisfaction and promote company offerings.
• Maintain up-to-date knowledge of company products, services, and industry regulations.

Qualifications:

• Fluency in Mandarin and English (both verbal and written) is essential.
• Previous experience in customer service or customer care preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficient with computers and customer management software.
• High school diploma or equivalent; college degree is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career development and training.
• Supportive and inclusive work environment.

How to Apply:
Interested candidates should submit their resume and cover letter to [contact email/address] with the subject line Full-Time Bi-Lingual Mandarin Customer Care Representative.