Customer representative at Peralta Associates and Defense

About the Role:

We are seeking a professional and service-oriented Customer Representative to join our team. The ideal candidate will be responsible for managing client interactions, supporting internal teams, and ensuring smooth day-to-day operations. This role requires excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Provide outstanding customer service via phone, email, and in person.
• Respond promptly to client inquiries and resolve issues efficiently and professionally.
• Maintain accurate records of customer interactions, feedback, and transactions.
• Assist with reviewing and processing reports and documentation.
• Create and maintain employee schedules, coordinating with operations as needed.
• Track and distribute EPMS (Employee Performance Monitoring System) sending points.
• Draft and send professional emails to clients, vendors, and internal departments.
• Schedule and coordinate interviews in collaboration with HR and hiring managers.
• Work closely with operations and HR teams to ensure timely communication and task execution.
• Assist with other administrative and operational duties as assigned.

Qualifications:

• High School Diploma or GED required; Associates or Bachelors degree is a plus.
• Minimum of 1-2 years of experience in a customer service or administrative role.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and collaboratively in a team environment.
• Professional demeanor and problem-solving attitude.
• Must pass a background check and drug screening (if required by employer).

What We Offer:

• Competitive hourly wage or salary
• Paid holidays and sick leave
• On-the-job training and career development opportunities
• Supportive and inclusive team environment
• Opportunities for advancement within a growing company

Equal Opportunity Employer

We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, or protected veteran status.