Customer Service Advocate II (271216) at ASK Consulting

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title:   Customer Service Advocate II

Location: 17 Technology Circle, Columbia, SC 29203

Duration: 03 Month Contract to Hire

Pay Range is $17/hr to 18/hr. on W2 

Job Description:

• Responsible for delivering prompt, accurate, and courteous customer support through phone, email, or written communication. Handles both routine and complex inquiries requiring research and coordination with internal teams. 
• Processes adjustments, resolves customer issues, and ensures accurate documentation of all interactions. Provides feedback and suggestions to enhance service quality and process efficiency.
•  Assists in training new team members while maintaining departmental performance and compliance standards.

Skills:

• Strong communication, problem-solving, and organizational skills; ability to manage confidential information and high-stress situations; proficient in computer systems and office applications.

Qualifications:

• High School Diploma or equivalent with 1 year of customer service or claims experience (Bachelor’s degree accepted in lieu of experience).

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.