Customer Service Manager at Wegmans Food Markets

Schedule:

Full timeAvailability:

Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30amAge Requirement:

Must be 18 years or olderLocation:

West Seneca, NYAddress:

370 Orchard Park RoadPay:

$21 - $22.50 / hourJob Posting:

10/21/2025Job Posting End:

11/21/2025Job ID: R0262706We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!What will I do?Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basisPartner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait timeManage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunitiesProvide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standardsQuickly react to situations that arise, partnering with store leadership to problem solve operational challengesParticipate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company cultureRequired QualificationsCustomer service experience, preferably in a food service, grocery or retail settingProven ability to multi-task and handle interruptions in a fast-paced environmentComputer skillsPreferred QualificationsExperience leading a teamAbility to quickly learn and adapt to new situations and subject matters

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.Comprehensive benefits*Paid time off (PTO) to help you balance your personal and work lifeHigher premium pay rates for working overtime, on Sundays, or on a recognized holidayHealth care benefits that provide a high level of coverage at a low cost to youRetirement plan with a 401(k) matchA generous scholarship program to help employees meet their educational goalsLiveWell Employee & Family program to support your emotional, work-life and financial wellnessOur employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.+

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.Comprehensive benefits*

Paid time off (PTO) to help you balance your personal and work lifeHigher premium pay rates for working overtime, on Sundays, or on a recognized holidayHealth care benefits that provide a high level of coverage at a low cost to youRetirement plan with a 401(k) matchA generous scholarship program to help employees meet their educational goalsLiveWell Employee & Family program to support your emotional, work-life and financial wellnessOur employees have put us high on

Fortune 100 Best Companies to Work For®

list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where

YOU

make the difference.*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.