Customer Service Part Time Weekend Help At Knotty Pine Lanes at Knotty Pine Lanes

Are you good at home making others feel at home? Can you keep things running smoothly under pressure? Are you a rockstar at creating a great guest experience - one that will keep customers coming back? Are you a hands-on, all-in, above-and-beyond kind of person? We’re looking for someone like you. A great employee at Knotty Pine Lanes - Family Fun Center - is tasked with keeping their area clean, keeping their guests smiling and making sure everything is running smoothly. Your job will be to help customers have a great time by helping them find the best solution for what they’re looking for, running all transactions, helping with food preparation, making beverages & drinks, setting up bowling, darts & pool games and more. It’s fast paced, fun and customer focused. 

Duties and responsibilities

● Prepare alcohol or non-alcohol beverages for bar and restaurant patrons

● Interact with customers, take orders and serve food and drinks ● Assess customers’ needs and preferences and make recommendations

● Handle all game transactions such as - assigning people to lanes, distributing shoes, assigning darts, pool equipment, golf equipment, starting lasertag games and more.

● Comply with all food and beverage regulations

● Help in the kitchen preparing food as assigned or as needed

● Foster and maintain a positive work environment

● May be assigned to parties as needed

● May be assigned to the arcade and attraction areas as needed

● Be able and willing to work as a team and demonstrate a positive team environment - remember on our team there is no such thing as “that’s not my job”

● Stay guest focused and nurture an excellent guest experience

● Ensure health and safety standards are followed

● Use all daily, weekly & monthly checklists as assigned and/or needed

Qualifications & Requirements

● Computer literacy / willingness to learn a must

● Must be 21 years old

● Ability to keep your area organized, stocked and clean

● Must have or be willing to obtain California Food Handlers Card

● Responsible Beverage Service (RBS) certificate a huge plus

● Willing and able to work weekends

● Positive attitude and excellent communication skills

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