Customer Service Rep at KENNA YAPA-Farmers Insurance Agency
Job Description
Job Description
Were looking for a friendly, detail-oriented Customer Service Representative to join our insurance team. In this role, youll be the first point of contact for our clients helping them with policy questions, billing inquiries, claims support, and account updates.
Benefits
Hourly Base Salary + Bonus Opportunities
Career Growth Opportunities
Mon-Fri Schedule
Responsibilities
Respond promptly to customer inquiries via phone, email, and chat.
Provide information about insurance policies and billing.
Assist clients with filing and tracking insurance claims.
Maintain detailed records of customer interactions and transactions.
Collaborate with agent to ensure client satisfaction.
Requirements
High school diploma or equivalent
Previous customer service a must, insurance experience a plus.
Excellent communication and problem-solving skills.
Ability to multitask and stay organized in a fast-paced environment.
Must be willing to complete training and obtain necessary licenses
Resume Suggestions
Highlight relevant experience and skills that match the job requirements to demonstrate your qualifications.
Quantify your achievements with specific metrics and results whenever possible to show impact.
Emphasize your proficiency in relevant technologies and tools mentioned in the job description.
Showcase your communication and collaboration skills through examples of successful projects and teamwork.