Customer Service Representative at Alan Schultz - State Farm Agency

Position Overview

A successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member.

We seek a licensed, energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. This is an in-office position.

Responsibilities include, but are not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Hourly pay with a major monthly sales production bonus
• Annual appreciation bonus
• Paid vacation
• Paid major medical
• Profit Sharing Retirement Plan 100% Agency funded
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Property & Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Bilingual a plus! English/Armenian preferred
• Excellent interpersonal skills
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem-solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multitask
• Provide timely and thorough activity reports to the agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.