Customer Service Representative at BOTG LLC

Position: Customer Service Representative (CSR) Location: Warwick, RI Position Type: 3-6 Months Contract Client: Direct Client About the Role: We are seeking a Customer Service Representative (CSR) to join our client’s team in Warwick, RI. The ideal candidate will be responsible for providing excellent customer support, handling inquiries efficiently, and ensuring a positive customer experience through professional communication and problem-solving skills. Key Responsibilities: Handle inbound and outbound calls, emails, or chat inquiries from customers in a timely and professional manner. Resolve customer issues, complaints, and requests effectively while maintaining a high level of customer satisfaction. Accurately document all interactions and update customer records in the system. Collaborate with internal departments to resolve escalated issues or fulfill service requests. Adhere to established policies, procedures, and performance metrics. Maintain a positive and professional attitude while managing high-volume interactions. Required Skills & Qualifications: High School Diploma or equivalent. 1–3 years of experience in customer service, call center, or related field. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Proficiency in MS Office and familiarity with CRM or ticketing systems. Ability to work in a fast-paced and team-oriented environment. Preferred Qualifications: Experience in insurance industry is a plus.