Customer Service Representative at Collabera

Position Details: Client: Healthcare Services Job Title: Customer Service Representative – (Bilingual Spanish) Location: Austin, TX 78727 (100% Onsite – Local candidates only) Duration: 6 Months Schedule: Mon - Fri : Must be available for any 8-hour shift from 7 am to 7 pm. Pay Range: $20/hr - $22/hr The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) Job Description:?? • This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. • Assists with problem resolution, as needed. • Responds to phone inquiries in a prompt, courteous and concise manner. • Documents all encounters in clear and concise online logs. • Transfers callers to other Call?Center?units as needed. • Meets individual performance standards. • Performs other duties as may be assigned by management. • Attains and maintains strict required attendance and performance metrics.? • Skills: MS Office, Call center, Insurance, claims, on-call resolution.