CUSTOMER SERVICE REPRESENTATIVE at Farmers Insurance - District Office of Jeff Ellis
Job Description
Job Description
As a CSR, youll be the first point of contact for our clients helping with policy service, billing, and claims support while ensuring every interaction builds trust and confidence. This is not a sales role your success is measured by client satisfaction, accuracy, and teamwork.
What We Offer
Competitive Pay: $18.00/hour starting base salary, with performance-based incentives
Work-Life Balance: Paid time off, holidays, and a consistent MondayFriday schedule
Career Growth: Paid training, licensing support, and advancement opportunities
Benefits: Health stipend, retirement plan options, and employee discounts on insurance
Culture: Supportive, team-oriented environment where your contributions are valued
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Responsibilities
- Provide exceptional service via phone, email, walk-ins, and social media
- Assist with policy changes, billing, payments, and claims follow-up
- Schedule and prepare Farmers Friendly Review (FFR) appointments
- Support client appreciation events and community initiatives
- Maintain accurate records and ensure compliance with agency standards
- Collaborate with team members to improve workflows and service delivery
Requirements
- Previous customer service or office experience (insurance preferred but not required)
- Active P&C and/or Life license (or willingness to obtain with paid training)
- Strong communication and problem-solving skills
- Organized, proactive, and reliable team player
- Familiarity with Farmers systems like APEX is a bonus
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