Customer Service Representative - Healthcare at Maximus
Job Description
Job Description
Location: On-site in Hattiesburg, MS
Hourly Base Pay: $15.00 plus a $500 new hire bonus and up to $2,400+ in other potential bonuses!*
Schedule: Limited-Service Full-Time schedules available
Site Hours: Monday – Sunday, 8 a.m. - 8 p.m.; the hours, schedule, and targeted start date are discussed with recruiter
Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.
- Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable.
Join Maximus in Hattiesburg, MS as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. You’ll play a vital role in helping individuals access essential healthcare services—while gaining valuable, real-world experience along the way.
Whether you’re currently in school or planning to return, we offer tuition reimbursement to help you pursue your educational goals. Plus, you’ll benefit from paid training and a supportive, fast-paced environment that’s committed to your success.
Pay and Benefits
At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.
- Competitive Compensation
- Base rate $15.00/hr. + 10% shift differential for evening shifts
- $500 new hire bonus and up to $2,400+ in bonus opportunities, including training completion, referrals and more*
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
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